Acceleration Center - BSCO Managed Services Guidewire DevOps- Senior Associate

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a Guidewire consulting generalist at PwC, you will specialise in providing consulting services for Guidewire software solutions. You will apply an in-depth knowledge of Guidewire applications to assist clients in optimising operational efficiency through analysis, implementation, training, and support specific to Guidewire software.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

1. Environment Strategy & Planning

• Define an end-to-end environment strategy and roadmap, including topology, refresh cadence, and configuration management across the program.
• Establish environment standards and documentation to ensure consistency across all Guidewire instances.
• Recommend and implement an iterative build approach that allows environments to evolve progressively as functionality matures.

2. Environment Build & Configuration

• Lead the provisioning, configuration, and validation of Guidewire environments (Dev, SIT, UAT, Pre-Prod, Prod).
• Develop and maintain automation pipelines or scripts (e.g., Azure DevOps, Terraform, PowerShell) to standardize environment setup and deployment processes.
• Collaborate with infrastructure and database teams on environment readiness, configuration, and SQL Server remediation or upgrades.
• Maintain alignment between PolicyCenter, Digital, and SmartCOMM environments for integrated end-to-end testing.

3. Environment Maintenance & Operations

Manage environment lifecycle activities, including data refreshes, DB drops, configuration synchronization, and release preparation.

Monitor and maintain environment health, ensuring stability and readiness for testing and release activities.

Create and maintain environment status dashboards or tracking mechanisms within Azure DevOps for transparency and reporting.

4. Access & Security Enablement

Partner with internal IT and security teams to implement secure access models and environment-level permissions.

Manage service accounts, secrets, and credentials used across environments in alignment with enterprise security standards.

5. Cross-Stream Coordination

Coordinate with PolicyCenter, Digital/Portal, SmartCOMM, and Integration workstreams to ensure consistent environment dependencies and deployment sequencing.

Support integration testing by ensuring endpoint configurations and API connectivity are aligned across systems.

Participate in environment planning sessions, readiness reviews, and go-live preparations.

Skills & Experience

5+ years of DevOps or CloudOps experience in enterprise software or insurance platforms.

3+ years of experience supporting Guidewire applications (PolicyCenter, BillingCenter, or ClaimCenter), preferably on cloud or hybrid infrastructure.

Strong working knowledge of Azure DevOps (ADO), pipelines, and automation for environment deployment.

Proficiency with infrastructure-as-code tools (e.g., Terraform, ARM templates, PowerShell).

Experience managing SQL Server environments, data refreshes, and system configuration.

Familiarity with environment topology design, CI/CD pipelines, and multi-tier application environments.

Excellent collaboration and documentation skills across technical and non-technical teams.