Account Executive, Service Cloud

Salesforce is the #1 AI CRM, driving customer success. As an Account Executive in the Service Cloud team, you will sell the leading platform for Service, focusing on ACV growth by penetrating existing customers and developing new ones in the enterprise space. You will act as a trusted advisor, understanding customer challenges, and promoting Salesforce Service Cloud solutions to help them achieve business goals and innovate within their organizations, contributing to business growth in a collaborative environment.

Must Have

• Develop and implement successful Service & Support sales campaigns for clients contact/call/service centers
• Personally create new leads from prospecting efforts and assist others to thoroughly qualify leads & sales opportunities
• Demonstrate business from new & established relationships
• Exceed an annual sales quota by running a full sales cycle to address client pain points and transform their business as related to their contact center needs
• 5+ years of Enterprise Sales experience in software
• Extensive background selling Customer Service or Contact Center solutions
• Proven experience with selling technology solutions
• Consultative/Solution focused selling experience
• Strong background selling software/SaaS with outstanding quota attainment history and track record

Good to Have

• Objection Handling Skills
• Discovery Skills
• Planning and Closing Skills
• Consistent overachievement of goals
• Good written, verbal, and presentation skills
• Be creative with strong problem solving skills and the ability to succeed in a fast paced environment
• Background working with a CRM system (Salesforce preferred)
• Ability to work well as part of an extended sales team
• Experience in AI (Artificial Intelligence) or AICC (AI Contact Center)

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As an Account Executive within the Service Cloud team, you would be responsible for selling the world's #1 platform application for Service, which is the fastest growing application solution at Salesforce. You will work in partnership with the existing account owners and will carry quota for the Service Cloud product sales. The Sr. Account Executive will formulate and complete a Service Cloud sales strategy, drive ACV growth by penetrating the current customer base, and developing new customers in the enterprise space. This role will work both inside of large existing accounts as well as prospect and seek to build new relationships in a set of assigned named accounts.

Your Impact:

You will work closely with current customers and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals. You will collaborate with customers on the Salesforce Service Cloud to promote solutions that will help them reach their business goals and blaze new trails within their organizations. You will contribute to our business growth in a fast paced, collaborative and fun atmosphere, as a valued member of our Ohana.

Responsibilities:

• Develop and implement successful Service & Support sales campaigns for clients contact/call/service centers
• Personally create new leads from prospecting efforts and assist others to thoroughly qualify leads & sales opportunities
• Demonstrate business from new & established relationships
• Exceed an annual sales quota by running a full sales cycle to address client pain points and transform their business as related to their contact center needs

Required Skills/Experience:

• 5+ years of Enterprise Sales experience in software
• Extensive background selling Customer Service or Contact Center solutions
• Proven experience with selling technology solutions
• Consultative/Solution focused selling experience
• Strong background selling software/SaaS with outstanding quota attainment history and track record

Desired Skills/Experience:

• Objection Handling Skills
• Discovery Skills
• Planning and Closing Skills
• Consistent overachievement of goals
• Good written, verbal, and presentation skills
• Be creative with strong problem solving skills and the ability to succeed in a fast paced environment
• Background working with a CRM system (Salesforce preferred)
• Ability to work well as part of an extended sales team
• Fluent in Korean with business-level proficiency in English.
• Experience in AI (Artificial Intelligence) or AICC (AI Contact Center) is preferred

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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