Account Manager

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

About the role:

OLIVER is seeking an experienced Account Manager to join a one-year-old, high-profile account for a Fortune 500 financial services firm. This relatively new global account has already seen growth and is continuing to expand.

The Account Manager will work alongside the Project manager, Director, and key stakeholders to support projects from initial concept to final delivery.

*This role requires fluency in both English and Japanese.*

What you will be doing:

This dedicated team is comprised of project managers, creative and digital designers, developers, and video producers. The team also partners closely with Hong Kong, Shanghai, India, and our global counter-parts in US and UK.

You will help manage the production of both digital and print products across Asia.

Digital: corporate websites, campaigns, newsletters, email flyers, e-Learning modules, banner images, and graphics, etc.

Print: you will handle posters, flyers, brochures, newsletters, signage, event/campaign collateral, and communications related to major holidays, among other projects.

• Build relationships with day-to-day clients, external agency partners, and our cross-functional agency team
• Support the planning and execution of multi-channel marketing campaigns across digital, print, website, and video deliverables
• Leverage project management skills to manage multiple projects to tight deadlines in a fast-paced environment
• Review and refine creative project briefs, gather supporting files, collaborate with our creative team to develop, adapt, optimize, and deploy assets according to all required digital/print formats and specifications
• Act as an internal client advocate and knowledge center; guide best practices across creative, production
• Take in client feedback, assess the best way to move forward, and communicate instructions/next steps to the team by making recommendations and decisions
• Collaborate with operations and project management team to share best practices and streamline processes
• Assist with brainstorming and concepting, look for every opportunity to bring creativity forward, convey strategic sensibility when evaluating, or presenting creative work
• Work closely with Account and Project Management teams to scope and cost out projects in addition to managing the day-to-day executional requirements
• Conduct regular status meetings to review deliverables according to agreed milestones and actively seeks performance feedback on both process and work product, and incorporates that feedback into a culture of continuous improvement

What you need to be great in this role:

• 3-5 years in integrated marketing, digital advertising, account management or project management.
• Exposure of working in a client facing capacity, from handling client requests, to taking full and conclusive briefs and delivering to exceed the client’s requirements
• Studio management or coordination experience is highly advantageous, as is the understanding of the mechanics of a creative studio
• Ambitious – Shows determination and a desire to succeed. Continually helps clients to evolve
• Shows imagination - combines different models to produce original solutions
• Thinks ahead, listens well. Shows entrepreneurial flair and a solutions-oriented mind-set
• Naturally encourages, nurtures, and realizes new ideas to inspire new possibilities. Inspires others to challenge boundaries and exceed them
• Has a hunger for learning and teaching others
• Sets clear goals and is focused on delivering results that are measurable and accountable.
• Highly organized with a keen attention to detail; enjoys working in a fast-paced environment
• Gets results with integrity in line with client requirements
• Excellent communication and listening skills; is clear, succinct and gets point across professionally verbally and in writing
• Strong administrative skills and attention to detail
• Team-oriented and collaborative with the ability to problem-solve proactively and deal with multiple priorities
• Passion for and inquisitive about AI and new technologies
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical

Req ID: 14731

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Our values shape everything we do:

Be Ambitious to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do groundbreaking work

Be always learning and listening to understand

Be Results-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.