Account Manager

JOB PURPOSE

We are looking for an enthusiastic and proactive Account Manager to be the prime commercial interface between the business and our customers. This person will be the internal ‘customer champion’ working cross functionally to and leading commercial topics in a timely and professional manner to achieve both customer satisfaction and sales and profitability growth. The individual will manage customer relationships, turning them into future growth opportunities, and ultimately building lasting relationships with our customers.

KEY RESPONSIBILITIES

Position Overview

We are looking for an enthusiastic and proactive Account Manager to be the prime commercial interface between the business and our customers. This person will be the internal ‘customer champion’ working cross functionally to and leading commercial topics in a timely and professional manner to achieve both customer satisfaction and sales and profitability growth. The individual will manage customer relationships, turning them into future growth opportunities, and ultimately building lasting relationships with our customers.

Key responsibilities

• Be the commercial interface, building customer relationships and representing the company
• Have the ability to communicate effectively and make decisions under pressure
• Could understand, defend and justify commercial proposals in a customer environment
• Have the ability to develop and maintain relationships with multiple customer contacts.
• Can interact with colleagues across multiple departments, business units and customers in technical and commercial disciplines at varying levels of seniority.
• Develop and maintain a network globally covering multiple sites within the organisation
• Demonstrate a commercial mindset, maximising sales revenue, profitability and cash management with your customers. Gain and maintain a detailed knowledge of customer cycle plans, engine strategy, forecasts, initiatives and concerns. To apply this knowledge in;
• A reasoned annual and monthly sales forecast
• Actively pursuing new business opportunities
• Driving growth opportunities through a proactive approach to identifying and nurturing growth opportunities within customer accounts.
• Be comfortable understanding and communicating the value of complex, technical products.
• Lead the business pursuit process from initial opportunity through to customer quotation
• Lead the negotiation of development and supply agreements with customers
• Regular attendance at plant communications to ensure understanding of the organisation, the importance of meeting customers as well as statutory and regulatory requirements
• Proactively ensures quality procedures and guidelines are followed to ensure quality objectives are met

What we’re looking for

SKILLS

Mandatory

• A flexible, energetic, and responsive approach as the first point of contact for customer commercial issues
• Demonstrate strong organisational, presentation, communication and time management skills with the ability to work under pressure
• Takes accountability for workload and actions
• The ability to think tactically and strategically

Desirable

• Experience of developing value propositions, understanding and presenting business cases would be an advantage
• Experience in managing customer accounts and developing a pipeline of opportunities

QUALIFICATIONS/EDUCATIONAL/EXPERIENCE

• Have a minimum of 3 years account management experience. Experience in automotive, either OEM or supplier, a distinct advantage
• Hold a degree, ideally in an Engineering or Business discipline

ATTRIBUTES

• Self-motivated and have a strong and flexible attitude towards work
• Interpersonal skills to develop relationships and collaborate cross functionally
• Flexibility to thrive in a dynamic and fast paced environment
• Professional approach, representing the company and carrying out duties to the required standard

ADDITIONAL INFORMATION

The role will require both domestic and overseas travel and a flexible approach.

In addition to the above requirements, the person must comply with all Stonehouse Policies and Procedures relevant to the role and treat colleagues and work colleagues with respect.

This Job description outlines the duties required, it is not a comprehensive or exhaustive list, and the Line Manager may vary duties from time to time which do not change the general character of the job, or the level of responsibility entailed. Flexibility is required from all job holders.

What we offer

We provide compensation and benefits programs intended to attract, motivate, reward, and retain an incredibly talented, globally diverse workforce at all levels within our organization. Our compensation programs are informed by market data and business needs, and we are committed to providing equitable and competitive compensation. We are committed to providing our team with quality and competitive benefit programs, including health and well-being resources, family-centric policies, and an agile workplace program, where not precluded by collective bargaining agreements or national statutory plans. Plans are benchmarked for competitiveness and value.

We provide formal development opportunities at all levels and stages of employee careers. These opportunities are delivered in a variety of formats to make our portfolio of solutions agile, sustainable, and scalable to support our employees in developing the skills needed to succeed.

What we believe

• Product Leadership - Innovation that brings value to our customers
• Humility - Seeking out diverse perspectives and working collaboratively
• Inclusivity - Recognizing our differences make us stronger; we are bold and intentional
• Net-Zero - Committed to energy efficiency, waste reduction and beneficial reuse
• Integrity - Taking responsibility for our decisions and doing what is right
• Accountability - Taking ownership of our actions and for driving results

Safety

You will consistently hear us say Safety First! We are committed to continually improving our strong safety performance, supporting the health and wellness of our employees! We also believe employee health and safety is everyone’s responsibility. We encourage safety learning and collaboration to help employees understand and follow applicable safety policies, standards, and procedures and identify opportunities to minimize or eliminate risk. Work is expected to be conducted in a manner that stresses the importance of preventing incidents and illnesses, including attending all required safety meetings and training. It is expected that all incidents, near misses, and unsafe conditions are immediately reported to the direct manager, Human Resources, or Safety Representative.

Equal Employment Opportunity

PHINIA is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.

Visa Sponsorship

PHINIA does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work on a full-time basis, in the country where the position is currently based.

No Unauthorized Referrals from Recruiters & Vendors

Please note that PHINIA does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to PHINIA will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.