Account Manager

The Account Manager will be responsible for managing sales and maintaining existing relationships with SBM customers, ensuring continued business. Key responsibilities include operating as the lead contact, building strong client relationships, resolving conflicts, overseeing account management, negotiating contracts, establishing budgets, identifying new sales opportunities, giving presentations, forecasting sales, and tracking results. The role also involves managing a team, including hiring, training, assigning work, evaluating performance, and addressing complaints, all while upholding SBM policies and values.

Must Have

• Operate as the lead point of contact related to all matters specific to the accounts.
• Build and maintain strong, long-lasting relationship between SBM and the client.
• Solve conflicts with clients.
• Oversee customer account management and negotiate contracts to maximize profit.
• Establish budgets with the client.
• Identify new sales opportunities within existing accounts.
• Give sales presentations to high-level executives.
• Forecast and track sales results and annual forecast.
• Communicate the progress of monthly and quarterly initiatives to internal and external team members.
• Meet time deadlines according to customer needs and objectives.
• Interviews, hires, and trains employees.
• Plans, assigns, and directs work to employees.
• Ensures each team members work in conformance with SBM policies and procedures.
• Provides leadership/motivation and conveys the vision and values of SBM to the team members.
• Conduct employee performance evaluation using key metrics.
• Rewards and disciplines employees.
• Addresses complaints and resolving problems among employees.
• Minimum 5 years management experience in GMP required.
• Knowledge of Spreadsheet software.
• Knowledge of Word Processing software.

Good to Have

• Bilingual in Spanish Preferred

Description

The role will be responsible for managing sales and maintaining existing relationships with SBM customer or group of customers so that they will continue using SBM for business.

Responsibilities

• Operate as the lead point of contact related to all matters specific to the accounts.
• Build and maintain strong, long-lasting relationship between SBM and the client.
• Solve conflicts with clients.
• Oversee customer account management and negotiate contracts to maximize profit.
• Establish budgets with the client.
• Identify new sales opportunities within existing accounts.
• Give sales presentations to high-level executives.
• Forecast and track sales results and annual forecast.
• Communicate the progress of monthly and quarterly initiatives to internal and external team members.
• Meet time deadlines according to customer needs and objectives.
• Interviews, hires, and trains employees.
• Plans, assigns, and directs work to employees.
• Ensures each team members work in conformance with SBM policies and procedures.
• Provides leadership/motivation and conveys the vision and values of SBM to the team members.
• Conduct employee performance evaluation using key metrics.
• Rewards and disciplines employees.
• Addresses complaints and resolving problems among employees.
• Perform other duties, as assigned

Qualifications

• Minimum 5 years management experience in GMP required.
• Three plus years of experience, or equivalent combination of education and experience, such as an A.A. Degree with 3+ years experience or a Bachelor's degree (B.A. or B.S.); with a minimum one year related experience and/or training.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• To perform this job successfully, an individual should have knowledge of Spreadsheet software and Word Processing software.
• Bilingual in Spanish Preferred