Account Manager, DCO

Critical Mass is seeking an Account Manager for ArtBot.IO, a next-generation content orchestration platform. This role involves managing client relationships, overseeing DCO campaigns from concept to completion, and collaborating with internal teams. The Account Manager will ensure high-quality project delivery, analyze campaign performance, and identify optimization opportunities, contributing to client success in data-driven, personalized creative across digital channels.

Must Have

• Take ownership of a roster of clients.
• Build and manage trusted agency and client relationships.
• Act as the primary point of contact for DCO campaigns.
• Ensure seamless, timely, and high-quality project delivery.
• Collaborate closely with internal teams (activation, strategy, development, design).
• Translate client needs into clear, actionable deliverables.
• Submit and manage workflow through internal ticketing systems (Hive).
• Mentor and support junior account managers.
• Oversee and uphold rigorous quality assurance standards.
• Analyze campaign performance data.
• Identify optimization opportunities.
• Provide clients with actionable insights.
• Participate in account financial management (monitoring billing, securing POs).
• Identify upsell or cross-sell opportunities.

Good to Have

• Strong understanding of digital media landscapes and technical campaign launches.
• DCO or media planning/activation experience.

Perks & Benefits

• Global maternity and parental leave
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• Extensive winter holiday office closures
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts

Critical Mass is hiring an Account Manager to join our team on ArtBot! ArtBot is a next-generation content orchestration platform, combining creative and performance engineering with AI-driven technology to unlock automation and performance at scale. We specialize in data-driven, personalized creative across digital channels, helping clients realize the full value of Dynamic Creative Optimization (DCO).

Join a dynamic team at the intersection of creative, media, and technology, where your work directly shapes client success and the future of content delivery.

***

You Will:

• Take ownership of a roster of clients, building and managing trusted agency and client relationships across a variety of verticals (with a strong presence in automotive).
• Act as the primary point of contact for DCO campaigns, ensuring seamless, timely, and high-quality project delivery from concept to completion.
• Collaborate closely with internal teams—including activation, strategy, development, and design—to translate client needs into clear, actionable deliverables.
• Submit and manage workflow through internal ticketing systems (Hive), ensuring tasks are resourced and tracked effectively.
• Mentor and support junior account managers, delegating work and fostering professional growth within the team.
• Oversee and uphold rigorous quality assurance standards, ensuring all deliverables meet client expectations and ArtBot’s high standards.
• Analyze campaign performance data, identify optimization opportunities, and provide clients with actionable insights.
• Participate in account financial management, including monitoring billing, securing POs, and identifying upsell or cross-sell opportunities.

You Have:

• Proven experience (2+ years) in account management or a similar client-facing role within digital media, creative, or project management environments.
• Strong understanding of digital media landscapes and technical campaign launches, DCO or media planning/activation experience is a strong plus.
• Excellent communication and relationship management skills, both internally and externally.
• Analytical skills with the ability to interpret data, use pivot tables, and identify optimization opportunities.
• Exceptional attention to detail and organizational skills, ensuring accuracy and confidence in all deliverables.
• Experience mentoring, training, or overseeing junior team members and delegating work effectively.
• A collaborative, proactive approach and comfort working cross-functionally with diverse teams.
• High level of initiative, adaptability, and a genuine passion for delivering client success.

What We Offer:

• Global maternity and parental leave
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• Extensive winter holiday office closures
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

We continually review ranges to address skills, experience and markets. Base salaries are determined during our interview process, by assessing a number of factors that include, but aren’t limited to, a candidate’s experience and skills relative to the scope and responsibilities of the position. For current CM employees, tenure will also be a consideration.

Salary Range

$70,000 - $80,000 USD

Critical Mass is an equal opportunity employer.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io . We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly._

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid

If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html

If U.K. based: https://www.gov.uk/consumer-protection-rights

If Costa Rica based: https://www.consumo.go.cr/educacionconsumidor/consejospracticos.aspx

Apply for this job

• indicates a required field

First Name*

Last Name*

Email*

Phone

Country

Phone

Location (City)*

Locate me

Resume/CV*

AttachAttach

Dropbox

Google Drive

Enter manuallyEnter manually

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter*

AttachAttach

Dropbox

Google Drive

Enter manuallyEnter manually

Accepted file types: pdf, doc, docx, txt, rtf

***

How did you hear about this job?*

Are you legally authorized to work in the United States?*

Select...

Do you need sponsorship now or in the future?*

Select...

If you will need sponsorship, please explain.

Where are you permanently located? (City and State please)*

Do you currently work for an Omnicom agency?

Select...

What company do you currently work for?*

Are you open to contract to permanent employment?*

LinkedIn Profile:*

***

Inclusion & Impact

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.

Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication, and learning?

Select...

Are you a veteran or active member of the United States Armed Forces?

Select...

Submit application