Job Description

General Summary:

This position is primarily responsible for assisting in collection efforts. Other responsibilities include providing invoices, credit memos and statements to customers, assisting in the management of the AR queue, and use of Salesforce and Oracle in daily activities.

KEY RESPONSIBILITIES AND DUTIES

• Recurring reporting to Manager on collection activities/correspondence and updating of past due customer accounts with collection activities
• Must communicate and follow up effectively with larger Accounts Receivable team regarding questions on customer accounts on a timely basis
• Sort cases in Salesforce AR queue daily
• Send customers credit memo copies as issued
• Send customer statements
• Post and apply cash receipts and assist with cash application projects as needed
• Assist with system messaging for past due invoices
• Draft, send and track disruption of service notifications
• Prepare and send other notices to customers as required
• Participate in team planning meetings
• Establish and maintain effective and cooperative working relationships with customers and sales
• Meet defined team goals and activity metrics
• Provide excellent and considerate customer service to customers and sales personnel
• Perform other assigned tasks and duties necessary

REQUIRED SKILLS

• Knowledge of Billing and Collections procedures
• Experience working in Accounts Receivable in an ERP
• Enthusiasm to be a team player and assist others when necessary
• Ability to escalate out of the ordinary problems and assist in resolution
• Strong attention to detail and must be goal oriented
• Commitment to excellent customer service
• Excellent written and verbal communication abilities
• Ability to prioritize and manage multiple responsibilities
• MS Excel, Word and Outlook

PREFERRED QUALIFICATIONS

• Experience with Salesforce and Oracle
• 1-3 years corporate business to business collections experience

GHX: It's the way you do business in healthcare

Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.

Disclaimer

Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

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Pre-employment Statement: Applicants and Employees are evaluated without regard to mental or physical disability, gender identity, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state, or federal status. I represent that the information I provide in this Application for Employment is complete, true and accurate, and if provide any incomplete, inaccurate or false information during the selection process, the organization may deny my application and/or terminate my employment if it discovers such information after I am hired. I authorize the organization to contact anyone that it deems appropriate to verify the information I have provided or to further investigate my background, past performance and suitability for employment. I consent to being discussed by any person contacted by the organization and waive all rights to bring any action for defamation, invasion of privacy or any similar claim against anyone who provides information to the organization with a good faith belief that the information provided is true. I understand that this Application for Employment is not an offer of employment and only a written offer signed by an authorized representative of the organization will be effective (Checking the box is equivalent to a handwritten signature.)*

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