Administrator - Member Services

Get To Know Us:

SS&C Technologies is the world’s largest independent hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. SS&C’s unique business model combines end-to-end expertise across financial services operations with proprietary software and solutions to service even the most demanding customers in the financial services and healthcare industries.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model
• Your Future: Income Protection Insurance
• Work/Life Balance: Flexible Time Off
• Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customised, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

Join our Superannuation Operations team and play a key role in delivering exceptional service to our members. You’ll be responsible for processing and reviewing a variety of superannuation administration tasks, ensuring accuracy, compliance, and efficiency. Working collaboratively with peers and advisers, you’ll help resolve queries, improve processes, and contribute to a high-performing, supportive team environment.

• Process and review a range of superannuation administration tasks, including document linking, file indexing, member and employer applications, contribution processing, beneficiary updates, correspondence, withdrawals, pension payments, insurance changes, and investment switches.
• Liaise with advisers and internal teams to resolve queries and process changes efficiently.
• Maintain accurate and up-to-date member records with a high level of attention to detail.
• Collaborate with peers to ensure timely and effective resolution of requests and issues.
• Contribute to regular team meetings by sharing feedback and identifying process improvement opportunities.
• Participate in task rotations as required to support team flexibility and coverage.
• Ensure all administrative functions meet service level agreements and comply with regulatory obligations and timelines.
• Manage operational and compliance risk appropriately by escalating errors, incidents, or issues to the manager in a timely manner.
• Perform other administrative duties as required by the manager.

What You Will Bring:

• Strong organisational and time management skills with the ability to prioritise effectively
• High attention to detail and accuracy
• Solid understanding of superannuation processes and systems
• Flexible and adaptable in a fast-paced, changing environment
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office (Excel, Outlook, Word, etc.)
• Positive, proactive attitude with a strong team focus
• Eagerness to learn and develop new skills
• Strong analytical and problem-solving abilities

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.