Administrator – Student Accommodation Halls

We are seeking an Administrator | Kaiwhakahaere to join the vibrant team at Carlaw Park Student Village in Parnell. This is a key, front-of-house role and the "face" of accommodation for our diverse community of 697 residents. You will be vital in providing an outstanding customer experience, ensuring a safe and supportive living and learning environment for all. You will thrive in this fast-paced position with a high variety of interactions, helping and supporting students, visitors, and stakeholders while delivering essential operational support from our busy reception desk.

Must Have

• Act as the primary point of contact for residents and visitors, managing calls, offering advice, engaging with residents, and facilitating tours.
• Provide comprehensive administrative assistance, discussing payment options, managing key handling, overseeing office supplies and mail, and acting as contact for contractors.
• Assist the Resident Manager with day-to-day property management, including supporting regular facility inspections for maintenance and cleaning quality assurance.
• Customer service focused, naturally putting the needs of residents and visitors first.
• Process improvement driven, always looking for ways to make daily operations smoother and more efficient.
• Collaborative team player, enjoying close teamwork with accommodation staff, students, and professional service providers.
• Proven administrative experience, ideally gained within higher education, a large organisation, or a hotel/accommodation provider.
• Proficiency with Microsoft programmes and strong attention to detail.
• Excellent written and verbal communication skills.
• An extraverted personality that is energised by connecting with people and supporting student well-being.

Good to Have

• Hold a full, clean NZ Driver’s Licence
• Hold a current First Aid Certificate

Perks & Benefits

• Competitive salary
• Five weeks of annual leave
• Superannuation/KiwiSaver matching up to 6.75%
• Leading and inclusive parental leave options
• Career development programmes
• Discounted on-site amenities

Company Description

Job Description

Te Whiwhinga mahi | The opportunity

We are seeking an Administrator | Kaiwhakahaere to join the vibrant team at Carlaw Park Student Village in Parnell.

This is a key, front-of-house role and the "face" of accommodation for our diverse community of 697 residents. You will be vital in providing an outstanding customer experience, ensuring a safe and supportive living and learning environment for all.

You will thrive in this fast-paced position with a high variety of interactions. Your energy will come from helping and supporting our students, visitors, and key stakeholders while delivering essential operational support from our busy reception desk.

Your core responsibilities include:

Front Facing Customer Care: Act as the primary point of contact for residents and visitors. This includes managing incoming calls, offering appropriate advice, proactively engaging with residents to build a supportive community, and facilitating tours for prospective students.

Administrative and Logistical Support: Provide comprehensive assistance, discussing payment options with students, managing key handling, overseeing general office supplies and mail, and acting as the key point of contact for contractors, cleaners, and other professional services.

Operational and Facilities Support: Assisting the Resident Manager with the effective day to day management of the property throughout the year (covering semester and conference accommodation). This includes supporting regular facility inspections for maintenance and cleaning quality assurance.

This is a full-time, permanent position (37.5 hours per week). The salary range for this role is $60,000 to $70,000, negotiable depending on skills and experience.

The usual hours of work will be Monday - Friday, 8:30 am – 4:30 pm, inclusive of an unpaid lunch period.

A full description of your duties and the role is provided in the position description linked HERE.

He kōrero mōu | About You

This role is ideal for an experienced Administrator or Receptionist with excellent communication skills who thrives in a dynamic environment where customer service is central to every operation.

We are specifically looking for someone who is customer service focused, naturally putting the needs of residents and visitors first; process improvement driven, always looking for ways to make daily operations smoother and more efficient; and a collaborative team player, enjoying the close teamwork required with accommodation staff, students, and professional service providers.

E rapua ana mātou | We are seeking

• Proven administrative experience, ideally gained within higher education, a large organisation, or potentially a hotel or accommodation provider.
• Proficiency with Microsoft programmes and strong attention to detail.
• Excellent written and verbal communication skills.
• An extraverted personality that is energised by connecting with people and supporting student well-being.
• While not essential, we would prefer candidates who hold a full, clean NZ Driver’s Licence and a current First Aid Certificate.

Ngā āhuatanga kei a mātou | What we offer

Waipapa Taumata Rau | The University of Auckland is New Zealand’s leading university. We employ more than 5400 academic and professional staff to support over 41,000 students, making us one of NZ’s largest employers.

We cultivate an environment that supports your growth and rewards hard work with a range of excellent benefits, including:

• Competitive salary and five weeks of annual leave.
• Superannuation/KiwiSaver matching up to 6.75%.
• Leading and inclusive parental leave options.
• Career development programmes and discounted on-site amenities.

Me pēhea te tuku tono | How to apply

Please submit your application online by the closing date of Wednesday, 3 December 2025. Your application should include:

• A brief Cover Letter explaining why you're interested in this role and how your skills match the requirements.
• Your updated CV.

For a confidential discussion, you are welcome to contact Karyn Baker (Resident Manager) via karyn.baker@auckland.ac.nz

#LI-DNI

Additional Information

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz_

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