Accounts Administration and Tech Support Officer

We are seeking a versatile Accounts Administration and Tech Support Officer for a dual role combining IT support and finance administration in a luxury hospitality environment. This role involves providing first-level IT support to staff and guests, managing IT systems and compliance, and acting as a liaison with the remote IT team. Additionally, the officer will assist the finance team with accounts payable, accounts receivable, daily revenue reports, and month-end tasks. The position offers a unique opportunity to contribute across technical and operational functions.

Must Have

• Provide first level IT support to hotel staff and guests
• Troubleshoot hardware (desktops, laptops, mobile devices, printers)
• Assist with basic network connectivity
• Act as onsite conduit between staff and Remote HQ IT team
• Maintain IT Contracts Register
• Manage password security protocols and system access rights
• Support PCI compliance processes and conduct internal security checks
• Monitor audit logs and promote cyber safety practices
• Assist in preparing capex requests and supporting IT asset lifecycle management
• Process invoices, coding, vendor queries, and statement reconciliations
• Issue invoices, follow up on outstanding balances, and maintain debtor records
• Prepare daily revenue reports, reconciliations, and cash handling checks
• Support accruals, reconciliations, and documentation collation
• Skilled in IT troubleshooting with a customer focused approach
• Comfortable working across both technical and administrative functions
• Highly organised, detail-oriented, and able to manage competing priorities
• Professional, discreet, and an excellent communicator

Good to Have

• Experienced in hospitality environments

Perks & Benefits

• Work in a luxury resort environment with international guests
• Be part of a prestigious Italian restaurant
• Opportunities for career growth and development in hospitality
• 30% off food & beverage at Accor properties worldwide
• Generous accommodation discounts at 4,500+ hotels across 110 countries
• Career mobility across Accor’s global brand portfolio
• A culture of diversity, inclusion, and opportunity

Company Description

Sofitel Noosa Pacific Resort is gearing up for an exciting relaunch following a multi-million-dollar transformation that will set a bold new benchmark for luxury on the Sunshine Coast.

From reimagined guest rooms to striking public spaces and Noosa’s hottest new dining and drinking destination, every detail is crafted to impress. Join the most dynamic, sought-after workplace in Noosa - where ambition meets opportunity and every day delivers the best of coastal living.

A new chapter unfolds, Sofitel Noosa transforms into Elysium Noosa – a world beyond, this December.

Job Description

We are looking for a versatile and proactive Accounts Administration and Tech Support Officer to join our team. This dual role position combines IT support with finance administration, offering a unique opportunity to contribute across both technical and operational functions in a hospitality environment.

Information Technology (Approx. 70%)

In this role, you will be the first point of contact for IT support and systems management:

• Technical Support: Provide first level IT support to hotel staff and guests, troubleshoot hardware (desktops, laptops, mobile devices, printers), and assist with basic network connectivity.
• Liaison with Remote HQ: Act as the onsite conduit between staff and the Remote HQ IT team, raising and following up on tickets, escalating issues, and ensuring clear communication.
• Systems, Contracts & Access Management: Maintain the IT Contracts Register, manage password security protocols, and oversee system access rights across core platforms.
• Compliance & Security: Support PCI compliance processes, conduct internal security checks, monitor audit logs, and promote cyber safety practices.
• Capex Support: Assist in preparing capex requests, gathering quotes, and supporting IT asset lifecycle management.

Accounts Assistance (Approx. 30%)

You’ll also provide valuable support to the finance team, including:

• Accounts Payable: Process invoices, coding, vendor queries, and statement reconciliations.
• Accounts Receivable: Issue invoices, follow up on outstanding balances, and maintain debtor records.
• Daily Finance Tasks: Prepare daily revenue reports, reconciliations, and cash handling checks.
• Month-End Assistance: Support accruals, reconciliations, and documentation collation, plus assist with ad-hoc finance projects.

Qualifications

• Skilled in IT troubleshooting with a customer focused approach.
• Comfortable working across both technical and administrative functions.
• Experienced in hospitality environments (preferred but not essential).
• Highly organised, detail-oriented, and able to manage competing priorities.
• Professional, discreet, and an excellent communicator.

Additional Information

Why Join Us?

This is a rare opportunity to combine your technical expertise with accounts administration in a dynamic hospitality setting. You’ll play a key role in keeping our systems running smoothly while supporting the financial operations of the resort.

• Work in a luxury resort environment with international guests
• Be part of a prestigious Italian restaurant
• Opportunities for career growth and development in hospitality
• 30% off food & beverage at Accor properties worldwide
• Generous accommodation discounts at 4,500+ hotels across 110 countries
• Career mobility across Accor’s global brand portfolio
• A culture of diversity, inclusion, and opportunity

Join the most dynamic and sought-after workplace in Noosa, where ambition meets opportunity and every day celebrates the best of coastal living.