American Girl Party Planner

1 Week ago • Upto 2 Years • Events

Job Summary

Job Description

The American Girl Party Planner is responsible for delivering premier party experiences at the American Girl Dallas Restaurant. This involves pre-event communication with customers, creating a magical ambiance, working with the party team to greet and seat guests, taking orders, upselling, and providing exceptional service throughout the event. Duties include preparing desserts, processing payments, cleaning, restocking, executing events according to American Girl standards (games, crafts, doll care), managing customer service issues, adhering to health and safety guidelines, and using the InfoGenesis system. The role requires strong customer relations, event planning, and communication skills, along with experience working with children. This part-time position includes working nights, weekends, and holidays.
Must have:
  • Customer relations experience
  • Event planning & execution
  • Experience with children
  • Excellent communication
  • Ability to multitask
  • Knowledge of health & safety
  • InfoGenesis system knowledge
Good to have:
  • Undergraduate degree
  • Restaurant experience
  • ServeSafe certification

Job Details

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:  The Party Planner is part of the American Girl Dallas Restaurant team

Job Description

The Opportunity: American Girl is looking for a dynamic individual for the Part-Time Party Planner position to deliver all aspects of a premier party experience in conjunction with our Cafe.  This position will be working one-on-one with party guests to create a magical event through superior communication and organization according to AG specifications.  If you have experience in customer relations, event planning and execution, or parties, and have the ability to perform multiple tasks simultaneously in high-pressure, fast-paced environment while maintaining a positive attitude, we want to hear from you.

What Your Impact Will Be: 

  • Achieves and delivers timely steps of party execution, and positive indicators on Customer Comment Cards.  This includes communications with the customer prior to the event; creating and maintaining a pleasant ambiance in the dining room and party rooms; working with the party team to greet and seat guests in a timely manner, share store and event information with guests, take and deliver beverage and food orders, upsell, service the party throughout the event; prepare desserts and to-go transactions, deliver and process checks, bus and reset tables, daily clean up, and restocking of supplies.
  • Meets sales goals and budgetary guidelines.  Work with external vendors and place product orders in a timely manner.
  • Ensure customer satisfaction by providing an exceptional party experience and oversee resolution of customer service issues and requests in a gracious manner.
  • Executes events to AG standards, including games, crafts, hair styling and skin care of dolls.
  • Maintain on-going party communications with staff, management, and the Retail Sales and Services department.
  • Has knowledge and understanding of local and state health sanitation laws and follows food and workplace safety guidelines.
  • Assigns and complete daily tasks and side work assignments for FOH and BOH areas in a consistent and timely manner.
  • Has thorough knowledge of the InfoGenesis system and ensures transactions are completed according to company policy.
  • Takes the initiative to train, teach and assist teammates, including providing assistance to various areas of the restaurant, when needed.

Qualifications

What We’re Looking For: 

  • High school degree or equivalent, and undergraduate education, preferred.
  • Minimum of 6 months’ work experience in customer relations, parties or events.
  • One to two years’ experience in a high-volume, fine-casual dining or related restaurant, preferred.
  • Experience working with children, preferred.
  • Current ServeSafe certification, preferred.
  • Good verbal and communication skills are required.
  • Must enjoy public speaking, children, and possess a warm and friendly demeanor.
  • May be required to perform diverse physical tasks, including some heavy lifting (approximately 30 – 50 pounds), transporting full trays and bus tubs that weigh up to 30 pounds.  Constant standing and walking and exposure to a loud working environment.
  • Ability to work a flexible schedule including nights, weekends and holidays.

 

Mattel is an Affirmative Action/Equal Opportunity Employer

F/M/Disability/Vet

 

Additional Information

Don’t meet every single requirement? At Mattel we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

What It’s Like to Work Here:

American Girl is subsidiary of Mattel, a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

  • We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
  • We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
  • We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com), a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.

Mattel is recognized for the second year in a row as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators in 2022.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, military spouses, individuals with disabilities, and those of all sexual orientations and gender identities.

Similar Jobs

Tesla - Service Technician Apprenticeship

Tesla

Roermond, Limburg, Netherlands (On-Site)
2 Months ago
Nielsen Holdings - Customer Success Manager - Advertising

Nielsen Holdings

United States (Remote)
4 Weeks ago
Sporty Group - IN Associate - Customer Success

Sporty Group

Mumbai, Maharashtra, India (On-Site)
1 Month ago
Diligent - Talent Acquisition Operations Specialist

Diligent

Guadalajara, Jalisco, Mexico (On-Site)
1 Day ago
Mentava - Software Engineer

Mentava

(Remote)
1 Month ago
Tencent - Game Operations (Event Operations) - Honor of Kings

Tencent

Shenzhen, Guangdong Province, China (On-Site)
3 Months ago
The Walt Disney Company - Entertainment Technician - (Event Audio/Video/Lighting)

The Walt Disney Company

Hong Kong (On-Site)
2 Weeks ago
On Location - Director, Architecture – FIFA World Cup 26™

On Location

(On-Site)
2 Weeks ago
The Walt Disney Company - Associate Specialist, Employee Engagement

The Walt Disney Company

Hong Kong (On-Site)
2 Weeks ago
Tesla - Associate Event Coordinator

Tesla

Les Pennes-Mirabeau, Provence-Alpes-Côte D'Azur, France (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

PwC - Technology Risk and Quality - Manager

PwC

Singapore (On-Site)
6 Months ago
NVIDIA - Learning and Development Specialist

NVIDIA

Taipei City, Taiwan (On-Site)
2 Months ago
The Walt Disney Company - Lead Software Engineer

The Walt Disney Company

Bristol, Connecticut, United States (On-Site)
1 Month ago
Budge Studios - Programmeur de jeux 3D/Gameplay 3D Programmer

Budge Studios

Montreal, Quebec, Canada (On-Site)
9 Months ago
Western Digital - Senior Engineer, Product Environmental Compliance & Sustainability

Western Digital

Bengaluru, Karnataka, India (On-Site)
1 Week ago
Entain - VIP Account Manager

Entain

Melbourne, Victoria, Australia (Hybrid)
1 Month ago
The Walt Disney Company - Senior Marketing Data Scientist

The Walt Disney Company

Burbank, California, United States (On-Site)
1 Month ago
Synechron - Adobe Analytics Specialist

Synechron

Bengaluru, Karnataka, India (On-Site)
20 Hours ago
Sporty Group - Project Manager

Sporty Group

(Remote)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Texas, United States

Whatnot - Marketing Manager

Whatnot

Los Angeles, California, United States (On-Site)
1 Day ago
Guardian - Disability Claims Specialist

Guardian

Pittsfield, Massachusetts, United States (On-Site)
18 Hours ago
Scientific Games  - Software Engineer

Scientific Games

Alpharetta, Georgia, United States (Hybrid)
7 Months ago
Lead venture - Business Development Representative

Lead venture

Des Moines, Iowa, United States (On-Site)
6 Months ago
Supercell - Licensing Director, Consumer Products

Supercell

Los Angeles, California, United States (Hybrid)
1 Day ago
Zinnia - Program Manager (Digital Transformation)

Zinnia

Greenwich, Connecticut, United States (Hybrid)
19 Hours ago
techholding - Senior Project Manager, IT

techholding

Miramar, Florida, United States (Hybrid)
1 Day ago
The Walt Disney Company - Senior Software Engineer - Front End

The Walt Disney Company

Glendale, California, United States (On-Site)
1 Week ago
NVIDIA - Senior System Power Management Engineer

NVIDIA

Santa Clara, California, United States (On-Site)
3 Weeks ago
Epic Games - Senior Rust Software Engineer

Epic Games

Cary, North Carolina, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Events Jobs

 Vizrt - Marketing & Events Coordinator

Vizrt

England, United Kingdom (Hybrid)
1 Month ago
Evolution - Office Commercial Coordinator

Evolution

Medellín, Antioquia, Colombia (On-Site)
3 Months ago
Bushiroad - Events Team Associate

Bushiroad

(On-Site)
2 Months ago
On Location - Design Director

On Location

Los Angeles, California, United States (Hybrid)
4 Weeks ago
STAGE - Brand Marketing Executive

STAGE

Noida, Uttar Pradesh, India (On-Site)
3 Months ago
Mattel  Inc  - Live Events Associate, DOWT - Remote (East Coast)

Mattel Inc

New Jersey, United States (Remote)
1 Week ago
The Walt Disney Company - Associate Specialist, Employee Engagement

The Walt Disney Company

Hong Kong (On-Site)
2 Weeks ago
On Location - Art Director, Environmental - FIFA World Cup 26™

On Location

New York, New York, United States (On-Site)
1 Week ago
Bungie - Marathon Commerce & Events Art Lead

Bungie

(Hybrid)
2 Weeks ago
Team Liquid - Senior Event Manager, BR

Team Liquid

São Paulo, State Of São Paulo, Brazil (Hybrid)
4 Months ago

Get notifed when new similar jobs are uploaded

About The Company

We empower generations to explore the wonder of childhood and reach their full potential.


We treat play as if the future depends on it — because it does. Play is our language, and we speak to our consumers authentically by representing the world as they see and imagine it.


Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Monster High and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies.

Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies.


Mattel is recognized as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators.

Bekasi, West Java, Indonesia (On-Site)

Chicago, Illinois, United States (On-Site)

Chicago, Illinois, United States (On-Site)

Chicago, Illinois, United States (On-Site)

New York, New York, United States (On-Site)

California, United States (On-Site)

Texas, United States (On-Site)

Illinois, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Mattel Inc

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug