API Technical Writer

Want to be on a team that full of results-driven individuals who are constantly seeking to innovate? Want to make an impact?

We’re looking for a self-starting, detail-oriented Senior Technical Writer specializing in APIs to join our documentation team, creating content that will give developers the information they need to be successful in real time. You will be responsible for creating and editing API documentation and technical enablement content such as developer guides, SDKs, client libraries, example applications, code snippets, videos, and other resources. You will be responsible for making sure the content we produce follows SailPoint’s strategy, style, and architecture.

Responsibilities:

• Create and edit technical documentation for SailPoint’s APIs, client libraries, and SDKs.

Lead and mentor developer advocates and cross-functional contributors to produce high-quality documentation

• Create and describe sample code and applications to demonstrate various use cases for SailPoint’s APIs
• Work closely with Product Managers to identify and scope documentation needs for new product features
• Collaborate with Engineers to ensure an accurate understanding of how the product works and reflect that understanding in our documentation
• Solicit stakeholder reviews and perform peer reviews of content produced by others

Verify accuracy of documentation prior to publishing, and edit existing documentation.

• Understand our audience’s various degrees of technical knowledge and ensure our documentation can meet everyone’s needs

Requirements:

• 5+ years of professional writing experience, preferably in the IT or cybersecurity sector, backed by a degree in English, technical communications, computer science, or a related field
• In-depth knowledge of JSON, Git, and Open API specs
• Experience with Markdown or MDX
• Experience with software development and a variety of APIs
• Excellent collaboration and communication skills, both verbal and written
• Proven ability to research unfamiliar subject matters and experiment with early prototypes
• Ability to work in a dynamic, continuous delivery deployment environment

Preferred Skills & Experience:

• Identity and Access Management (IAM) or security experience
• Direct experience engaging with external developers (e.g. through open-source projects, working in Developer Relations, conducting API user research, or similar)
• Experience guiding users through the process of integrating systems using config files, REST APIs, and mapping attributes
• Ability to plan and structure documentation with a user-centric approach that focuses on what the customer needs, not what the system does
• Familiarity with content strategy and information architecture

Comfortable working asynchronously with remote teams across multiple time zones

• Experience designing APIs

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.