Engagement Manager

Why SailPoint? 

Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices — oh, and everyone’s really nice. That’s what people say about SailPoint. We’re known as the company where everyone wants to work, and we have the awards to prove it. If you’re passionate about outsmarting cybercriminals and working at a company where you can truly have an impact, we want you to join our team.  

SailPoint empowers the largest, most complex organizations by putting identity at the Center of Security and IT.  Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations and more. 

Who You Are: 

You are a self-directed, highly motivated, and experienced professional that thrives while overseeing multiple projects and prospective client opportunities. It is easy for you to build and maintain professional working relationships, and you are comfortable interacting with people at all levels within an organization. You possess strong leadership, communication, organizational, and problem-solving skills and can balance both team and individual workloads. You are an exceptional multitasker, with the ability to meet and manage moving deadlines, gauge risks, and creatively resolve unexpected issues that arise. By leveraging your experience, you can identify growth areas, evaluate existing best practices, and present solutions to everyday problems.  

What You’ll Do: 

As an Engagement Manager (EM) on SailPoint’s SAS (Success Acceleration Services Packages), you will support each customer’s journey by managing tactical project management duties and success efforts required to deliver SailPoint solutions. You will combine your professional experience with our world-class product and process training to gain a deep understanding of SailPoint’s SaaS and/or Software delivery models. Within the first two months, you will begin to understand your responsibilities by working with tenured managers to shadow projects and begin taking accountability for the client experience on projects you are assigned to while working with the customer success team. At the end of the first six months, you will begin to take ownership and be responsible for engagement management, client communication, internal team management, and escalation support. At the end of your first year, you will be able to manage the full scope of customer engagements, set appropriate expectations, and be a trusted advisor to your peers.  You will also be a leader to your team members, responsible for ensuring their professional growth and helping them set and achieve their goals. 
 
 Responsibilities: 

• Ensure that services are provided, implemented correctly, and billed in a timely and accurate manner 

• Interact with customer success leadership during the and post-sales (delivery) phases 

• Serve as a point of contact for clients on issues and escalations 

• Manage the financials of multiple projects, with a focus on profitability and productivity to ensure client satisfaction 

• Work with the Resourcing Management Office (RMO) to strategically align and staff crew members according to project’s requirements 

• Perform end-to-end project management for customer engagements 

• Create and maintain comprehensive project documentation (scope, status, schedule, budget, forecast risks, issues) in appropriate repositories  

• Provide strategic updates on client performance to SailPoint Senior Management. Provide regular status updates to account teams and Sales Managers.  

• Work closely with Customer Success Managers to establish and maintain customer success throughout the entirety of a customer implementation 

• Identify new opportunities for expanding SailPoint product and services usage to maximize client success and SailPoint revenue growth 

• Assist direct reports in career development by providing regular feedback, coaching and guidance on personal development 

Requirements: 

• 5+ years of professional experience at a Software, SaaS, or consulting company 

• 3+ years of project management experience 

• 1+ years of people management experience 

• Exceptional mentorship and leadership skills with a passion for continuous improvement 

• Experience with project management duties (project planning, budget, scope, schedule, stakeholder, and risk management). 

• Excellent communication skills and extensive experience working with clients and partners 

• Strong organizational and multi-tasking abilities 

• Experience working with Sales to scope services projects for enterprise software