Telephone Agent in Spanish

3 Months ago • All levels

Job Summary

Job Description

As a Customer Service, Sales, or Collection Agent, you will assist customers via telephone or other digital means with general inquiries or perform very specific processes about the services offered by the company. Responsibilities include documenting all call facts, handling calls according to company standards, and empathically managing calls. You must also receive feedback from your team leader and apply it to daily activities, contribute to department goals, complete all training, and adhere to company policies. The role requires sitting at a computer for extended periods.
Must have:
  • Customer service skills (communication, active listening, empathy)
  • High level of tolerance
  • Pleasant and consistent voice tone
  • Excellent reading comprehension and information retention
  • Responsible, proactive
  • Emotional intelligence and resilience
  • Competent in Microsoft Office Suite
  • Typing and data entry accuracy
  • Ability to work independently
  • Ability to work in a productive team environment
Good to have:
  • Six months of customer service experience (desirable)
  • Basic knowledge of Microsoft Office Suite
  • Knowledge of databases, scripts, and Outlook email
  • Basic or advanced computer navigation
  • Basic technical support skills

Job Details

ABOUT OPORTUN

Oportun (Nasdaq: OPRT) is a mission-driven fintech that puts its 2.0 million members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $16.6 billion in responsible and affordable credit, saved its members more than $2.4 billion in interest and fees, and helped its members save an average of more than $1,800 annually. Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.

 

WORKING AT OPORTUN


Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.

 

DESCRIPCIÓN DE LA POSICIÓN

Los Agentes de Servicio al Cliente, Ventas o Cobranza son especialistas en asistir a los clientes mediante llamada telefónica u otros medios digitales en consultas generales o realizar procesos muy especificos acerca de los servicios que ofrece la compañía.

RESPONSABILIDADES

El Agente de Customer Service debe también cumplir con lo siguiente:

  • Apropiadamente documentar el 100% de los hechos de cada llamada en los sistemas establecidos usando las herramientas de la compañía.
  • Manejar llamadas según los requerimientos y estándares de la compañía.
  • Manejo empático de la llamada, teniendo aproach y creando puente con el miembro.
  • Recibir retroalimentación de su líder de equipo y aplicarla a sus actividades diarias, también dar retroalimentación cuando sea necesario
  • Conducirse con toda integridad, dar visibilidad de tu trabajo, estando presente durante tu jornada de trabajo.
  • Contribuir para alcanzar las metas y métricas del departamento
  • Completar todos los entrenamientos en los que sea inscrito según los requerimientos de la compañía
  • Tomar y aprobar todos los cursos en línea y actualizaciones en la plataforma para estar enterado de los cambios que haya en el departamento
  • Capaz de permanecer sentado en una terminal de computadora por un periodo extendido.
  • Adherirse a todos los procesos y políticas de la compañía
  • Cuidar tu forma en cómo te diriges con tus compañeros en piso (no groserías)

REQUISITOS

  • Habilidades de servicio al cliente (Facilidad de palabra, escucha activa, empático, buen acercamiento con clientes).
  • Alto nivel de tolerancia.
  • Tono de voz agradable constante y amable.
  • Excelente comprensión de lectura y retención de información.
  • Responsable, proactivo
  • Inteligencia emocional, no tomar las cosas de manera personal, (Resiliente)
  • Competente en Microsoft Office Suite, Outlook y Excel
  • Precisión en mecanografía y captura de datos.
  • Habilidad para trabajar independientemente y responder rápido a un entorno en constante cambio. 
  • Habilidad para trabajar en un ambiente productivo, de calidad, en equipo y multitarea
  • Habilidad para detectar un impacto negativo y tomar responsabilidad de el con urgencia

 

EXPERIENCia requerida: 

  • Experiencia de seis meses en atención a clientes (deseable) 

CONOCIMIENTOS REQUERIDOS:

  • Uso básico de Microsoft Office Suite y aplicaciones basadas en internet 
  • Bases de datos, guiones y correo Outlook
  • Navegación en computadora nivel básico o avanzado
  • Habilidades de soporte técnico básico

 

We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.

 

California applicants can find a copy of Oportun's CCPA Notice here:  https://oportun.com/privacy/california-privacy-notice/.

 

We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).

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About The Company

Oportun (Nasdaq: OPRT) is a digital banking platform that puts its 2.2 million members' financial goals within reach. With intelligent borrowing and savings, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $17.8 billion in responsible and affordable credit, saved its members more than $2.3 billion in interest and fees, and helped our members save an average of more than $1,800 annually. For more information, visit Oportun.com.
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