AppleCare Supply Demand Planner

AppleCare is seeking a highly analytical and motivated Supply Demand Planner to manage service inventory, analyze demand trends, and balance supply and demand globally. This role involves consistent management of AppleCare service inventory using advanced planning systems, supporting various customer segments, and achieving target fill rates while meeting financial goals. The planner will also communicate supply forecasts, manage disruptions, and partner with AI/ML solutions teams to optimize workflows and inventory levels.

Must Have

• Provide thorough analysis of high value purchase recommendations for management review and sign-off
• Determine allocation and inventory balancing across AppleCare sites and regions
• Review daily reports and act on supply shortages immediately to minimize impact to our customers
• Complete root cause analyses and develop mitigation plans for any supply gaps
• Present part status to management on key supply issues
• Collaborate with internal Apple teammates as needed to resolve issues, forming relationships with these to successfully influence and handle partner concerns daily
• Work collaboratively with demand planning partners to improve forecast accuracy
• Work directly with commodities managers and vendors to develop solutions to supply issues and constraints
• Work with cross-functional teams in Engineering, Procurement, Commodities managers, Finance, AI/ML, and suppliers to implement the most cost-effective supply chain solutions for AppleCare
• Actively participate in regular and ad-hoc morning or evening calls with global teams and/or vendors
• Optimize inventory and drive improved inventory turns
• Handle excess and obsolete inventory
• Manage day-to-day execution activities with distribution centers and downstream channels partners
• Review and maintain relevant planning parameters in AppleCare planning systems
• Publish weekly production schedules to suppliers
• Partner with AI/ML solution teams to develop, test, and implement enterprise-wide solutions
• Drive AI/ML innovations to improve existing workflows and to optimize supply cost and inventory levels
• 5+ years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience
• Experience in supply planning, demand planning, commodities and procurement management, inventory management or supply chain management
• Possess a solid understanding of world-class supply chain practices, strong analytical capabilities, strong leadership skills, and business savvy
• Effective in communication, influencing, and negotiation in a matrix organization including one-on-one, small and large groups, and with peers and executives
• Ability to both think strategically and implement tactically, a persistent attention to details, a high level of comfort in running large data sets and conduction ad hoc analysis, skills for blending quantitative and qualitative data
• Experience with cross-functional collaboration to achieve outstanding customer service in a complex and fast-paced environment
• Consistent track record in delivering on operational KPI’s while leading projects and initiatives. Sense of priority and urgency to meet deadlines from different partners
• High proficiency in Excel and ability to learn applications quickly
• Familiarity with AI/ML solutions and applications
• Knowledge of SAP or other equivalent MRP tools

Good to Have

• 8+ years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent work experience
• Experience in supply planning, demand planning, commodities and procurement management, inventory management or supply chain management
• Masters degree in a related field or MBA preferred
• Experience in implementing AI/ML solutions and applications
• Experience in reporting tools such as Business Objects, Tableau, or similar tools
• Microsoft Office Suite (MOS) certification or equivalent certification
• Lean, six sigma or equivalent certification

The people here at Apple don’t just build products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it! AppleCare is the service division in Apple where we provide the after sales service, repair and support to our customers. Our mission is to innovate and complete extraordinary service supply chain that deliver the right part to the right time, at competitive cost to service our customers. AppleCare Service is looking for a highly analytical, motivated, hard-working individual with a supply and demand planning background in fast-pace, high-product-mix environment. You will lead service inventory planning, identify and analyze demand trends at both macro and micro levels, balance supply and demand while generating and managing forecasts on a global scale.

This role requires consistent management of AppleCare service inventory through the use of advanced planning systems to analyze supply and demand situations across the globe, supporting customer segments and channels across service customers, business-to-business partners, and many others while achieving target fill rates, avoiding and mitigating backlog, and achieving financial goals. The role also requires consistent and clear communications of forecasted supply, constraint prioritization, and management of supply chain disruptions with partner teams including vendors, distribution centers, and our global cross functional partners. Additionally this role also requires partnership with AI/ML solutions teams to develop, test, and implement enterprise-wide solutions as well as to optimize existing workflows, supply cost, and inventory levels.

• Provide thorough analysis of high value purchase recommendations for management review and sign-off
• Determine allocation and inventory balancing across AppleCare sites and regions
• Review daily repots and act on supply shortages immediately to minimize impact to our customers
• Complete root cause analyses and develop mitigation plans for any supply gaps
• Present part status to management on key supply issues
• Collaborate with internal Apple teammates as needed to resolve issues, forming relationships with these to successfully influence and handle partner concerns daily
• Work collaboratively with demand planning partners to improve forecast accuracy
• Work directly with commodities managers and vendors to develop solutions to supply issues and constraints
• Work with cross-functional teams in Engineering, Procurement, Commodities managers, Finance, AI/ML, and suppliers to implement the most cost-effective supply chain solutions for AppleCare
• Actively participate in regular and ad-hoc morning or evening calls with global teams and/or vendors
• Optimize inventory and drive improved inventory turns
• Handle excess and obsolete inventory
• Manage day-to-day execution activities with distribution centers and downstream channels partners
• Review and maintain relevant planning parameters in AppleCare planning systems
• Publish weekly production schedules to suppliers
• Partner with AI/ML solution teams to develop, test, and implement enterprise-wide solutions
• Drive AI/ML innovations to improve existing workflows and to optimize supply cost and inventory levels

• 5+ years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience
• Experience in supply planning, demand planning, commodities and procurement management, inventory management or supply chain management
• Possess a solid understanding of world-class supply chain practices, strong analytical capabilities, strong leadership skills, and business savvy
• Effective in communication, influencing, and negotiation in a matrix organization including one-on-one, small and large groups, and with peers and executives
• Ability to both think strategically and implement tactically, a persistent attention to details, a high level of comfort in running large data sets and conduction ad hoc analysis, skills for blending quantitative and qualitative data
• Experience with cross-functional collaboration to achieve outstanding customer. Service in a complex and fast-paced environment
• Consistent track record in delivering on operational KPI’s while leading projects and initiatives. Sense of priority and urgency to meet deadlines from different partners
• High proficiency in Excel and ability to learn applications quickly
• Familiarity with AI/ML solutions and applications
• Knowledge of SAP or other equivalent MRP tools

• 8+ years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent work experience
• Experience in supply planning, demand planning, commodities and procurement management, inventory management or supply chain management
• Masters degree in a related field or MBA preferred
• Experience in implementing AI/ML solutions and applications
• Experience in reporting tools such as Business Objects, Tableau, or similar tools
• Microsoft Office Suite (MOS) certification or equivalent certification
• Lean, six sigma or equivalent certification

Apple is an an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

Apple accepts applications to this posting on an ongoing basis.