Associate - Credit Card Operations
Job Summary
Job Description
Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products. The company is looking for candidates with relevant experience in operations management, dispute resolution, settlement and reconciliation, life cycle management, and onboarding for its Business Operations - Credit Card unit. The role involves managing credit card operations on behalf of HDFC Bank, including tracking and resolving onboarding and delivery issues, handling disputes and fraud cases, settlement and reconciliation of credit card transactions, and managing account maintenance, repayments, credit balance refunds, and card closures. The ideal candidate will have good communication and interpersonal skills, prioritizing customer needs.
Must have:
- Operations management
- Dispute resolution
- Settlement and reconciliation
- Life cycle management
- Onboarding
- Good communication skills
- Good interpersonal skills
Good to have:
- Customer needs at the forefront
2 skills required
Job Details
About Zeta
Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Thurakia and Ramki Gaddipati in 2015.
Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 15M+ cards have been issued on our platform globally.
Zeta Tachyon offers
Rich digital-first cardholder experiences
Native embeddable banking support
Hyper-Personalization Policy Engine to launch segment-of-one card programs
Web-based product configurators to launch in days vs. Quarters
Rapid innovation & extensibility via APIs, event streams, and more
Modern & intuitive web-based back-office experiences
Next-gen regulatory risk & compliance capabilities
Zeta is actively working with the largest Banks and FinTech's in multiple global markets transforming customer experience for multi-million card portfolios.
Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.
About the role
- Zeta is in agreement with HDFC bank to launch a credit card on Zeta Platform.
- Zeta team would manage the credit card operations on behalf of HDFC Bank.
- We are looking for candidates having relevant experience and ready to work in a challenging and ever evolving environment.
- Candidates who have relevant experience in operations management, dispute resolution, settlement and reconciliation, Life cycle management and Onboarding would be preferred.
- The requirement is for the Business Operations - Credit Card unit.
Responsibilities
- Operations Management
- Tracking and resolving onboarding issues, delivery and despatch related issues
- Handing dispute and fraud cases on regular basis
- Settlement and reconciliation on credit card transactions
- Life cycle management - Account maintenance, Repayments, Credit balance refund, card closure, etc
Skills
- Candidate having good communication skills
- Candidate having good interpersonal skills
- Keeps customer needs at the forefront of priorities and takes action.
Experience and Qualifications
- Graduate with 1 to 5 yrs strong experience in Operations / Servicing.
Equal Opportunity
Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.
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