Associate - Credit Card Operations

zeta

1-5 Years | Mumbai, Maharashtra, India (On Site) | Full Time | 5 months ago

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Job Summary

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products. The company is looking for candidates with relevant experience in operations management, dispute resolution, settlement and reconciliation, life cycle management, and onboarding for its Business Operations - Credit Card unit. The role involves managing credit card operations on behalf of HDFC Bank, including tracking and resolving onboarding and delivery issues, handling disputes and fraud cases, settlement and reconciliation of credit card transactions, and managing account maintenance, repayments, credit balance refunds, and card closures. The ideal candidate will have good communication and interpersonal skills, prioritizing customer needs.

Must Have

Operations management
Dispute resolution
Settlement and reconciliation
Life cycle management
Onboarding
Good communication skills
Good interpersonal skills

Good to Have

Customer needs at the forefront

Job Description

About Zeta

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Thurakia and Ramki Gaddipati in 2015.

Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 15M+ cards have been issued on our platform globally.

Zeta Tachyon offers

Rich digital-first cardholder experiences

Native embeddable banking support

Hyper-Personalization Policy Engine to launch segment-of-one card programs

Web-based product configurators to launch in days vs. Quarters

Rapid innovation & extensibility via APIs, event streams, and more

Modern & intuitive web-based back-office experiences

Next-gen regulatory risk & compliance capabilities

Zeta is actively working with the largest Banks and FinTech's in multiple global markets transforming customer experience for multi-million card portfolios.

Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.

Learn more @ www.zeta.tech, careers.zeta.tech, Linkedin, Twitter

About the role

Zeta is in agreement with HDFC bank to launch a credit card on Zeta Platform.
Zeta team would manage the credit card operations on behalf of HDFC Bank.
We are looking for candidates having relevant experience and ready to work in a challenging and ever evolving environment.
Candidates who have relevant experience in operations management, dispute resolution, settlement and reconciliation, Life cycle management and Onboarding would be preferred.
The requirement is for the Business Operations - Credit Card unit.

Responsibilities

Operations Management
Tracking and resolving onboarding issues, delivery and despatch related issues
Handing dispute and fraud cases on regular basis
Settlement and reconciliation on credit card transactions
Life cycle management - Account maintenance, Repayments, Credit balance refund, card closure, etc

Skills

Candidate having good communication skills
Candidate having good interpersonal skills
Keeps customer needs at the forefront of priorities and takes action.

Experience and Qualifications

Graduate with 1 to 5 yrs strong experience in Operations / Servicing.

Equal Opportunity

Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.