Associate, Customer Acquisition

The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

Must Have

• Achieve revenue quota by selling renewals/services and up-selling.
• Provide accurate weekly/monthly/quarterly sales forecasts.
• Master product knowledge and technical understanding for client requirements.
• Address customer concerns and roadblocks to satisfaction/product usage.
• Manage competitive pressures and objections to retain/win customers.
• Handle high volume of outbound customer contacts via phone and email.
• Ensure professional customer and prospect interactions with team/management.
• Maintain CRM system to capture all relevant customer data.
• Perform sales motions: lead qualification, conversion, health checks, renewals.
• Collaborate with team and report directly to Sales Manager.

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager