Customer Advisor-Social Media with Dutch(Bucharest, on-site)

Concentrix is seeking a Customer Advisor for Social Media with Dutch and English proficiency to join their team in Bucharest, on-site. This full-time, indefinite contract role involves managing multichannel customer interactions via voice, email, or chat, addressing queries related to account information, billing, technical support, and other customer service needs. The company emphasizes career growth, providing comprehensive training, cutting-edge technologies, and various development programs. Benefits include performance bonuses, flexible benefits, medical subscription, and referral opportunities.

Must Have

• Proficient in Dutch (C1 level)
• Good level of English (B2 level)
• Good PC Skills
• Proactive, self-motivated and solution-oriented
• Available to work in shifts

Good to Have

• Previous experience in customer support

Perks & Benefits

• Full-time indefinite contract
• Performance bonus
• Option to choose from a broad range of flexible benefits through MY Benefit Platform
• Medical Subscription
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project
• Career development programs
• Specialized courses
• Language classes

Summary

Apply with Concentrix!

Description

Experience the power of a game-changing career!

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Advisor - Social Media with Dutch & English - Bucharest (on-site), you will be part of our team of game-changers who are powering the brands of the future in Social Media.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Advisor - Social Media with Dutch & English on our team, you will:

• Manage multichannel interactions (voice, email or chat) to ensure consistent customer experience
• Respond promptly to queries and suggestions for the following- depending on the line of business:
• Account information
• Billing and Payments
• Technical support
• Account information
• Other queries regarding customer service

Your qualifications:

Concentrix is a great match if you:

• Are proficient in one of these languages: Dutch (C1 level)
• Have a good level of English (B2 level)
• Have good PC Skills (technical skills nice to have, but not mandatory)
• Are proactive, self-motivated and solution-oriented
• Are available to work in shifts
• Previous experience in customer support represents a plus but it’s not mandatory.

What's in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time indefinite contract
• Performance bonus
• The option to choose from a board range of flexible benefits through MY Benefit Platform
• Medical Subscription
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses and language classes

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Romania's law, only applicants who are legally authorized to work in Romania will be considered for this position.