Associate Order To Cash (Collections)

The Associate Order to Cash (Collections) role at OSTTRA India is part of an entrepreneurial global finance team. This role focuses on executing and accurately reporting collections activities, including timely follow-up on outstanding invoices, resolving client issues, and maintaining control of client communications. The position requires a good understanding of OSTTRA's businesses and product data, supporting SOPs, and working with billing systems like SAP. The associate will collaborate with internal departments and customers to resolve billing errors and payment disputes, contribute to commercial dashboards, and assist in audit engagements, aiming to enhance and streamline processes.

Must Have

• Execute the daily Collections process, focusing on timely follow-up for outstanding invoices
• Resolve basic client issues and maintain accurate control of client emails
• Proactively identify and resolve basic discrepancies or issues (e.g., billing errors, missing PO information)
• Execute the collections process with a good understanding of OSTTRA businesses and product data
• Support the maintenance of relevant SOPs (Standard Operating Procedures)
• Develop a working understanding of different billing systems, specifically SAP
• Collaborate with internal departments (Sales, Technology, Finance) and customers to resolve routine billing errors and payment disputes
• Assist in generating data and preparing reports for the Commercial Dashboard
• Provide support during audit engagements for the Collections process
• 5-7 years of relevant experience in an OTC Collections process with a global organization
• Strong proficiency in Microsoft Excel (VLOOKUP, pivot tables, advanced formulas)
• Extensive experience with SAP, High Radius and Salesforce environment for billing functionalities
• Graduate in Finance
• Proven specialization in collections process for at least 5-7 years

Good to Have

• Financial Services experience
• MBA

Perks & Benefits

• Health care coverage designed for the mind and body
• Generous time off
• Access a wealth of resources to grow your career and learn valuable new skills
• Competitive pay
• Retirement planning
• Continuing education program with a company-matched student loan contribution
• Financial wellness programs
• Family friendly perks for partners and little ones
• Retail discounts
• Referral incentive awards

Job Description

About the Role:

OSTTRA India

The Role: Associate Order to Cash (Collections)

The Team: Osttra Finance Team is based out of the UK, India, Penang, Sweden and US. It is an entrepreneurial team, who is highly energetic, flexible, dynamic and works beyond boundaries to deliver the real values. We are standing up an independent global finance team.

The Impact: OSTTRA has the largest financial institutions in the world as clients. We believe that long-term value to the client is the most important goal of our team, and technology is the tool to bring that value, and your contribution in the form of delivery, improvements and innovations can have a significant impact on the financial system.

What’s in it for you:

Associate - Order to Cash (OTC) Collections role will be part of Osttra Finance Team which is based out of the UK, India, Penang, Sweden and US. It is an entrepreneurial team, who is highly energetic, flexible, dynamic and works beyond boundaries to deliver the real values. We are standing up an independent global finance team and this is a great opportunity to be part of OSTTRA

Work Hours: UK Shift

Responsibilities:

The Collections Associate will focus on the execution and accurate reporting of collections activities:

Core Collections & Account Execution

• Execute the daily Collections process, focusing on timely follow-up for outstanding invoices and resolution of basic client issues.
• Maintain complete, accurate control of client emails and list of open issues, clearly documenting actions for end-to-end closure.
• Assist in developing and implementing standard, realistic payment plans and schedules.
• Proactively identify and resolve basic discrepancies or issues that may arise during the collection cycle, such as billing errors or missing PO information.

Systems and Documentation

• Execute the collections process with a good understanding of OSTTRA businesses and product data.
• Support the maintenance of relevant SOPs (Standard Operating Procedures).
• Develop a working understanding of the different billing systems, specifically SAP, and log issues with respective technical teams.
• Support the Billing Team by assisting with data gathering necessary for invoice amendments.

Stakeholder Management & Reporting

• Collaborate with internal departments (Sales, Technology, Finance) and customers to resolve routine billing errors and payment disputes and help expedite the collections process.
• Assist in generating data and preparing reports for the Commercial Dashboard.
• Assist in producing and tracking daily/weekly metrics including, but not limited to: Cash Inflow, Collection Effectiveness Index (CEI), and Recovery Rate.

Process & Audit Support

• Provide support during audit engagements for the Collections process by gathering required documentation.
• Assist in identifying basic opportunities to enhance and streamline existing processes and gaps.

Key Metrics: Responsible for producing metrics including but not limited to:

• Cash Inflow forecast to Treasury
• Collection Effectiveness Index (CEI)
• Recovery Rate
• Right Party Contact (RPC) Rate

What We’re Looking For:

Basic Required Experience:

• To be successful in this role, the Associate - Order to Cash (OTC) Collections must possess a mix of Technical & Professional competencies. They must be adept at:
• Experience: 5-7 years of relevant experience in an OTC Collections process with a global organisation. Financial Services experience will be preferred.
• Stakeholder Management: managing key stakeholders across teams such as Sales, Technology including Finance across multiple locations
• Customer Management: Ability to resolve customer queries with effective resolution within agreed timescales.
• Teamwork: A collaborative and cooperative attitude, with the ability to work effectively with cross-functional teams. A cooperative attitude, with the ability to work effectively within cross-functional teams.
• Communication: Exceptional verbal and written communication skills, with the ability to present complex billing information clearly and concisely to key stakeholders. Good presentation skills is a must
• Analytical skills: Strong ability to analyse billing data, identify trends, and explain variances
• Attention to Detail: Meticulous approach to reviewing historical outstanding invoicing data, identify and resolve issues with the stakeholders and customers, Candidate should be highly accurate in data entry and record keeping
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage competing priorities effectively.
• Problem-solving: Proactive and solution-oriented mindset, with the ability to identify issues and implement effective resolutions. Strong analytical and critical thinking skills to troubleshoot and resolve complex issues.
• Organizational Skills: Ability to multitask, prioritize, and manage a high volume of work in a fast-paced environment.

Technological proficiency: Strong proficiency in Microsoft Excel (VLOOKUP, pivot tables, advanced formulas) and extensive experience with SAP, High Radius and Salesforce environment for billing functionalities.

Qualifications:

• Graduate in Finance. MBA is preferred.
• Specialization in Order to Cash management process at least for the last 5 - 7 years
• Proven specialization in collections process

The Location: Gurgaon, India

About Company Statement:

OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies.

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities.

About OSTTRA

Launched in 2021, OSTTRA unites four businesses that have been at the heart of post-trade evolution and innovation for over 20 years: MarkitServ, Traiana, TriOptima and Reset.

With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows – from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.

Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets. Learn more at www.osttra.com.

What’s In It For You?

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf

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20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)

Job ID: 322897

Posted On: 2025-12-01

Location: Gurgaon, Haryana, India