Senior Collections Specialist

TransUnion is seeking a Senior Collections Specialist to resolve complex issues and collect on escalated aging invoices from high-volume B2B customers. This role involves building relationships, utilizing critical thinking for complicated collections, and acting as an informal resource for less experienced team members. The specialist will proactively contact clients, research disputes, liaise with sales, and contribute to process improvement, ultimately helping TransUnion enable better decisions and improve quality of life globally.

Must Have

• 3-5 years of hands-on B2B collections experience
• Fluency in English and Spanish
• Strong customer-focused attitude
• Proficiency in Microsoft Excel
• Strong verbal and written communication skills
• Attention to detail and strong documentation skills
• Ability to manage multiple conflicting priorities and meet strict deadlines
• Strong work ethic and sense of urgency
• Ability to prioritize tasks
• Ability to adapt to ongoing change in policies, procedure and technology
• Facilitate communication, information exchange and relationship building to collect billings
• Proactively contact clients with overdue receivables
• Research and resolve invoice disputes
• Liaise with the sales team

Good to Have

• Experience with PeopleSoft

What We'll Bring:

At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things.

The Senior Collector will work with high volume customers and offices to resolve complex issues and collect on escalated aging invoices. In this role, they will act as an informal resource for team members with less experience. It is an exciting opportunity not only to build relationships with assigned customers, but also to use critical thinking skills to resolve more complicated collections issues.

Every day TransUnion offers our employees the tools and resources they need to find ways information can be used in diverse ways. Whether it is helping businesses better manage risk, providing better insights so a consumer can qualify for his first mortgage or working with law enforcement to make neighborhoods safer, we are improving the quality of life for individuals, families, communities, and local economies around the world.

What You'll Bring:

• A minimum of 3-5 years of hands-on collections experience dealing with B2B customers.
• Fluency in English and Spanish (for at least one of the Sr analysts hired) (written and oral).
• Strong customer focused attitude and mentality.
• Proficiency in Microsoft Excel, experience with PeopleSoft strongly preferred.
• Strong verbal and written communications skills; attention to detail and strong documentation skills.
• Ability to effectively manage multiple conflicting priorities, meet strict deadlines, take verbal direction and perform with minimal guidance or supervision.
• A strong work ethic, ability to work efficiently and with a sense of urgency.
• Ability to prioritize tasks that are assigned.
• Ability to accept and work with ongoing change in policies, procedure and technology thus bringing about increased profitability and success.
• Utilize more advanced skills and expertise in a range of processes, procedures, systems to recover aging invoices.
• Analyzes data to identify and solve complex problems.

Impact You'll Make:

• The Senior Collection Specialist is responsible for facilitating the communication, information exchange and relationship building required to collect the billings due within the specified contractual terms.
• Contributes ideas for process improvement based on identified themes and an understanding of the big picture
• Proactively contact clients with overdue receivables to coordinate collection plans.
• Make regularly scheduled collection calls, ensuring that all key areas in a collection call are discussed and documented in the host system.
• Research and resolve invoice disputes with external clients and internal departments.
• Liaise with the sales team to coordinate collection efforts.
• Create a close working relationship with your counter parts within your department and the overall company.
• Provides coaching and support to less experienced team members.
• Assist with training of new collection analysts.
• Perform any other duties as assigned.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Sr Analyst, Shared Services

About Us

TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace.

We do this with a Tru™ picture of each person: an actionable view of consumers, stewarded with care.

Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics.

As a result, consumers and businesses can transact with confidence and achieve great things. We call this Information for Good® — and it leads to economic opportunity, great experiences and personal empowerment for millions of people around the world.