Associate Project & Program Manager

2 Months ago • All levels • Program Management

Job Summary

Job Description

As an Associate Project & Program Manager, you will be responsible for the planning and coordination of projects within the Legal Software department, as well as communication with clients and internal stakeholders. You will create and manage projects in Salesforce, establish project timelines, allocate resources, and manage team and client communication. You will also generate monthly reports on projects, identify process bottlenecks, and propose solutions. You will also handle client communication in Dutch and French, plan intake interviews, and share information with stakeholders. In addition, you will prepare for weekly status meetings, evaluate pipelines and challenges, and take notes. You will also manage client cancellations and related tasks.
Must have:
  • Bachelor's degree or equivalent experience
  • Ability to plan and organize meticulously
  • Hands-on mentality and customer-focused approach
  • Proficiency in MS Office, Salesforce experience is a plus
  • Fluent in Dutch and French, able to communicate in English
Perks:
  • Full-time job with market-competitive compensation
  • Attractive package of extra-legal benefits
  • Enthusiastic and eager-to-learn team environment
  • Focus on a good work-life balance with flexible working hours and remote work opportunities
  • Interesting and growing environment undergoing digital transformation

Job Details

Wolters Kluwer levert gespecialiseerde informatie en technologische oplossingen aan professionals uit een groot aantal sectoren. Onze software en opleidingen helpen onze klanten om bij hun dagelijkse activiteiten de juiste beslissingen te nemen en om hun werk op een doeltreffende manier uit te voeren.

Waar kom je terecht?

De afdeling ‘Legal Software’ van Wolters Kluwer staat in voor de ontwikkeling en verkoop van software die zich specifiek richt tot professionals uit de juridische sector. Ons softwareprogramma Kleos stellen advocatenkantoren en juridische diensten in staat om hun activiteiten volledig te automatiseren.

Als Associate Project & Program Manager sta je binnen onze afdeling Legal Software in voor de planning en coördinatie van projecten én de communicatie met klanten en interne stakeholders.

Je komt terecht in een team van 15-tal collega’s die werken vanuit België en Nederland en je ondersteunt hen bij de organisatie van de projecten en de communicatie met klanten.

Je rapporteert aan de consulting manager en kan werken vanuit ons kantoor te Mechelen in combinatie met flexibele thuiswerkmogelijkheden.

Wat houdt dat precies in?

Projectcoördinatie:

  • Aanmaken en beheren van projecten in Salesforce.
  • Opstellen van de planning van projecten en toewijzen van resources.
  • Beheren van communicatie naar het team en naar klanten.

Rapportage:

  • Maandelijks rapporteren over  projecten
  • Identificeren van procesdrempels en voorstellen van oplossingen.

Communicatie:

  • Het verzorgen van de communicatie naar klanten doorheen het volledige traject. (zowel in het Frans als in het Nederlands en per email als telefonisch)
  • Plannen van intakegesprekken en communiceren van planning.
  • Delen van informatie tussen stakeholders.

Statusmeetings:

  • Administratief voorbereiden van wekelijkse statusmeetings.
  • Evalueren van pipeline en struikelblokken.
  • Delen van moeilijkheden en maken van notities.

Contractbeheer:

  • Verwerken van klantopzeggingen en communicatie.
  • Registreren van opzeggingen en rapporteren aan management.
  • Uitvoeren van gerelateerde taken en beantwoorden van klantvragen.

Jouw profiel:

  • Je hebt een Bachelorsdiploma op zak of bent gelijkwaardig door ervaring. Young graduates zijn ook welkom.
  • Je houdt er van nauwkeurig  en zorgvuldig te werk te gaan en je bent een kei in plannen en organiseren.
  • Je hebt een hands-on mentaliteit: Je bent energiek, communicatief en je gaat klantgericht te werk.
  • Je kan vlot overweg met MS Office, ervaring met Salesforce is een plus.
  • Je spreekt vloeiend Nederlands en Frans en kan ook in het Engels communiceren

We bieden jou?

  • Een fulltime job, marktconforme verloning en een mooi pakket extralegale voordelen.
  • Een enthousiast en leergierig team waar ruimte is voor zelfstandig werken.
  • Aandacht voor een goede work-life balance met glijdende uren en flexibele thuiswerkmogelijkheden.
  • Een interessante en groeiende omgeving die volop bezig is met digitale transformatie.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

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About The Company

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.  

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands.

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