AVP, Training & Development Facilitator

The AVP, Training & Development Facilitator will design, deliver, and evaluate training programs. This position involves assessing processes, improving operational procedures, and ensuring compliance with bank policies and regulations. The role includes designing training programs, delivering interactive sessions, and utilizing various learning methods. The facilitator will also conduct needs assessments, collaborate with stakeholders, and maintain training records. They will also support employee development, monitor progress, and prepare reports on training outcomes. Other responsibilities include managing the Learning Management System and ensuring compliance-related training.

Must Have

• Proficient in MS Office Suite, LMS, and virtual training platforms
• Five plus years financial operations experience
• Three plus years supervisory or facilitation experience in banking
• Familiar with a variety of banking concepts, practices, and procedures

• Assists senior management with assessing department processes, identify deficiencies and areas of improvement and provide training solutions for improvements
• Identifies, qualifies, selects, structures, and prioritizes process improvement training projects Researches and analyzes various system programs for feasibility and functionality within the bank processes
• Gathers, researches, and analyzes procedural data and identify opportunities for improvements in processes related to bank objectives
• Facilitates and troubleshoots issues that arise as a result of implemented training processes and procedures
• Works with senior management and provide advice on the potential impacts of a specific training project and how the project could potentially affect member services or staffing. Also, ensures a smooth roll-out of new implemented training systems or procedures
• Assesses current processes, as needed, identify defects, and areas of improvement and makes appropriate recommendations for changes to training products, services, and procedures, as needed
• Deliver engaging and interactive training sessions on topics such as leadership development, compliance, customer service, sales, technical skills, and soft skills
• Utilize a variety of learning methods, including in-person, virtual, and blended learning approaches
• Foster a positive and inclusive learning environment that encourages participation and collaboration
• Facilitate workshops, group discussions, role-plays, and simulations
• Design and develop high-impact training programs aligned with organizational goals
• Collaborate with L&D and subject matter experts to ensure program relevance and effectiveness
• Customize training programs to meet the specific needs of different departments and employee levels
• Ensure training content is up-to-date, relevant, and compliant with industry regulations
• Conduct comprehensive needs assessments to identify skill gaps and training requirements
• Collaborate with key stakeholders to prioritize learning initiatives
• Collect and analyze feedback to continuously improve training programs
• Stay current with industry trends and best practices
• Support employee development by providing guidance and resources
• Monitor participant progress and offer support as needed
• Partner with HR to identify high-potential employees for leadership development programs
• Maintain accurate records of training activities, including attendance, evaluations, and performance metrics
• Prepare and present regular reports on training outcomes to management
• Assist in managing the Learning Management System (LMS) and other training platforms
• Ensure compliance-related training is conducted regularly and adheres to regulatory requirements
• Update training materials to reflect new regulations and compliance standards
• Minimum of 10 hours CRA volunteer hours per year. Volunteer hours are typically scheduled within business hours. This is compensable time and mileage is reimbursed
• Other duties as assigned

• Four-year degree or equivalent work experience

• Must be proficient in MS Office Suite, LMS, and virtual training platforms

• Five plus years financial operations experience
• Three plus years supervisory experience or facilitation experience in banking
• Familiar with a variety of banking concepts, practices, and procedures

• Excellent interpersonal and communication skills
• Proven ability to effectively deliver virtual classes leveraging the features and functionalities of Microsoft Teams and Webex Experience
• Ability to use articulate 360 to create electronic learnings and videos
• Excellent analytical, creative, and problem-solving skills
• Able to motivate and train staff
• Excellent coaching and mentoring skills
• Able to create spreadsheet, graphs, analyze and prepare summary of pertinent information