Business Analyst

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Business Analyst – Professional Services (India)

Location: India Business Unit: Digital Business

Function: Professional Services Reporting to: Implementation head, India PS

Employment Type: Full-Time

The Business Analyst (BA) plays a critical role in bridging the gap between customer needs and technical delivery. As part of the India Professional Services team, the BA is responsible for gathering business requirements, supporting solution design and testing, and ensuring that project deliverables align with client expectations and business outcomes. This is a highly collaborative role involving close partnership with Solution Architects, Project Managers, and technical teams.

Key Responsibilities

1. Requirement Gathering & Analysis

• Engage with business stakeholders to identify, analyze, and document functional and non-functional requirements.
• Translate business needs into detailed requirement specifications and use cases.
• Collaborate with Solution Architects to define solution plans aligned with customer expectations.

2. Collaboration & Quality Assurance

• Act as a liaison between business users and delivery teams during solution implementation.
• Assist in preparing test strategies, reviewing test cases, and conducting user acceptance testing (UAT).
• Validate solutions against requirements, ensuring high quality and business alignment.
• Support PMs in tracking deliverables and managing scope changes.

3. Problem Solving & Continuous Improvement

• Monitor solution performance and identify enhancement opportunities.
• Proactively identify and help resolve business and process issues.
• Recommend optimization opportunities to improve business outcomes.

4. Functional Expertise & Knowledge Sharing

• Develop subject matter expertise in assigned business areas and solutions.
• Participate in training sessions and workshops to support knowledge transfer and end-user readiness.
• Contribute to documentation of business processes, functional workflows, and solution configurations.

Qualifications

Must Have Experience:

• 5–8 years of work experience. Experienced as a Business Analyst in IT, SaaS, or Professional Services environments.
• Hands-on experience with business and technical documentation (BRDs, FRDs, process flows).
• Exposure to Agile methodologies, SDLC principles, and UAT cycles.
• Strong stakeholder management and facilitation skills.
• Experience working in cross-functional teams across delivery, architecture, and engineering.

Preferred Experience:

• Familiarity with two or more of the following: ECM, BPM, Imaging, Workflow Automation, IDP, AI-powered OCR, NLP/LLMs.
• Experience in Professional Services or Consulting environments.
• Knowledge of SaaS vs. On-Prem trade-offs and solution design principles.
• Exposure to intelligent content services and digital transformation projects.

Skills and Competencies

• Analytical Thinking: Ability to break down complex problems and structure solutions.
• Communication: Excellent written, verbal, and presentation skills. Capable of conveying technical concepts to business audiences.
• Collaboration: Team player who thrives in cross-functional environments.
• Business Acumen: Understanding of core business processes and how technology enables outcomes.
• Detail Orientation: Strong documentation and review capabilities to ensure clarity and quality.

Traits for Success

• Curious and Insight-Driven – You dive deep to understand the “why” behind the “what”.
• Organized and Detail-Focused – You thrive in maintaining structured documentation and clarity.
• Solution-Oriented – You focus on practical problem-solving and enabling better user experiences.
• Team-Oriented – You build strong relationships with peers and stakeholders to deliver together.
• Resilient and Adaptable – You stay calm amid ambiguity and pivot quickly as projects evolve.