We’re looking for a passionate and driven Business Intelligence Analyst to join our Customer Experience (CX) Analytics team. You will report into the Senior Manager of Business Analytics and partner with Experience Designers, Researchers and Product Managers across our Growth Experience Technology (GET) organization to provide unbiased and actionable insights that help improve our digital customer experience. You will set and track KPIs across various projects to monitor success and help drive operational efficiency. You will play a significant role in fostering a customer-focused and data-driven culture through meaningful research and analysis of our customer's experience across the digital lifecycle.

This is primarily a Hybrid role based in San Francisco or Boston.

Responsibilities

• Perform deep dive analyses to understand trends, anomalies, and insights that will highlight customer pain points and help drive operational improvements
• Translate business objectives into functional data requirements and balance them with technical feasibility
• Craft data stories through presentations, written summaries, and data visualizations that provide actionable and unbiased customer intelligence
• Independently build and manage relationships with key stakeholders, including Senior Manager/Director level
• Proactively manage and set stakeholder expectations on project roadmaps, resourcing, timelines and deliverables
• Collaborate with stakeholders on the development of insight-driven tools & dashboards and provide ongoing support regarding functionality and data-integrity

Minimum Requirements

• Bachelor's degree in a quantitative field (e.g. Economics, Statistics, Mathematics, Analytics or related)
• 3+ years in a business analytics role
• Advanced knowledge of SQL and DAX for data manipulation, particularly in PowerBI
• Advanced knowledge of PowerBI Service and PowerBI Desktop with experience creating interactive dashboards and optimizing performance with techniques like indexing, query optimization and efficient data modeling
• Advanced knowledge of BI concepts and practices with ability to understand and interpret business requirements and translate them into technical specifications.
• Experience handling and transforming data using tools like Power Query
• Advanced experience with Microsoft Excel (pivot tables, advanced modeling, creating visualizations)

Preferred Requirements

• Experience with scripting/statistical languages such as R, Python or equivalent
• Experience setting up automated reporting pipeline and ETL process
• Experience working cross-functionally with UX/UI designers, researchers, or product managers and consolidating qualitative and quantitative insights
• Passionate and data-curious with ability to identify pain points and tell cohesive data stories to identify pain points and recommend improvements
• Eagerness to take on new challenges, learn new skills and think creatively