Business Intelligence Analyst (KYC)
Job Summary
Job Description
We are seeking a skilled Business Intelligence (BI) Analyst to support KYC business expansion for internal Goto operations and external IAB customers. You will drive data-driven decision-making, optimize queries, and maintain dashboards. You will also contribute to the DIRA project by providing in-depth analytics for voice user interface capabilities. Key responsibilities include developing and maintaining BI dashboards and reports, analyzing large datasets for actionable insights, optimizing SQL queries, supporting projects with detailed analytics, collaborating with cross-functional teams, identifying trends and anomalies, ensuring data quality, and creating documentation.
Must have:
- 5-6 years of experience in BI role
- Proficiency in BI tools (Tableau, Metabase, etc.)
- Strong SQL skills
- Experience with big data technologies
- Excellent analytical and problem-solving skills
- Knowledge of data visualization best practices
- Strong communication skills
- Ability to manage multiple projects
Good to have:
- Bachelor's degree in Business, Engineering or related field
10 skills required
Job Details
About the Role
We are seeking a skilled and proactive Business Intelligence (BI) Analyst to join our dynamic team at Gopay. In this role, you will play a crucial part in supporting our KYC business expansion, both for internal Goto operations and external IAB customers. You'll be instrumental in driving data-driven decision-making, optimizing queries, and maintaining dashboards. Additionally, you'll contribute significantly to our DIRA project, providing in-depth analytics to enhance our voice user interface capabilities.
What You Will Do
- Develop and maintain comprehensive BI dashboards and reports to support KYC business expansion
- Analyze large datasets to extract actionable insights for both internal and external stakeholders
- Optimize SQL queries to improve dashboard performance and data retrieval efficiency
- Support various projects by conducting detailed analytics and providing data-driven recommendations
- Collaborate with cross-functional teams to understand business requirements and translate them into analytical solutions
- Identify trends, patterns, and anomalies in data to drive business growth and improve decision-making
- Ensure data quality and integrity across all BI initiatives
- Create and maintain documentation for BI processes, dashboards, and reports
What You Will Need
- 5-6 years of experience in a BI role
- Bachelor's degree in Business, Engineering or a related field
- Proven experience in BI tools such as Tableau, Metabase, or similar platforms
- Strong proficiency in SQL and experience with big data technologies
- Excellent analytical and problem-solving skills with attention to detail
- Knowledge of data visualization best practices
- Strong communication skills to effectively present insights to both technical and non-technical audiences
- Ability to manage multiple projects simultaneously in a fast-paced environment
About the Team
The GoTo Financial Business Intelligence team is at the forefront of driving data-informed decisions across our organization. We work closely with various business units to provide critical insights that shape our strategies and operations. Our team comprises individuals with diverse backgrounds in data analysis, business, and technology, all united by our passion for turning data into actionable intelligence. We foster a collaborative environment where continuous learning and innovation are encouraged, and we regularly engage in knowledge-sharing sessions to stay at the cutting edge of BI practices.
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About The Company
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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