Communication Analyst (Transport & Logistics)

About the Role

As our Corporate Affairs Transport & Logistic Analyst, you’ll be an instrumental cog in the Corporate Affairs wheel of the On-Demand Services (ODS) in GoTo Group. Corporate Affairs ODS team lies under the Public Affairs & Communications department in GoTo where the core responsibility is managing various product portfolios, including but not limited to GoRide, GoCar, GoTransit, GoSend and GoBox. You will play a crucial role in spearheading our product communications efforts in the fast-paced and ever-evolving on-demand services landscape. In this role, you’ll be involved in all communications initiatives in reinforcing the company's and product’s mission to the public, especially customers. You will be excited about scaling the company and enhancing the core reputation of its products, building engagement with media and implementing a digital PR strategy, mitigating issues and reputational risks, and driving key product and campaign initiatives. Your efforts will further cement Gojek's positive image as the preferred On-Demand Services and solutions for customers, merchants, and driver partners.

What You Will Do

• Support product communication campaigns to strengthen public perception of Gojek’s transport and logistics products.
• Identify and engage with key opinion leaders, journalists, media, and community users to amplify transport & logistics product offerings and campaigns.
• Involved in a communication campaign initiative: preparing campaign plans and strategy, creating content planning, monitoring and reporting, cross-stream coordination, briefing and supervising the agency in the implementation
• Arranging regular press & community event: press conference, media gathering, round table discussion, community product experience
• Develop content (press releases, speeches, Q&As, talking points) tailored for external engagements, launches, or public forums, including speaking opportunity materials.
• Draft and maintain scenario-based standby statements, anticipated Q&A, and media responses during crises.
• Analyze current affairs, trends, industry updates, business data, internal and external insights to develop strategic insights and communications plans.

What You Will Need

• 2-3 years of relevant experience in a communications role (Experience in PR/ digital/ brand agency would be a plus points)
• Team players with proven project management skills – able to prioritize and get results.
• Self-motivated individual, solution-oriented, highly initiative.
• Excellent communication skills in English (oral and written) & Bahasa Indonesia. Experienced in writing articles, from press releases and official company announcements to other types of written content.
• Excellent interpersonal skills and experience working across large organizations with multiple internal and external stakeholders to develop and execute strategies with exceptional results.
• Understand current affairs, trends, and relevant issues related to industries.
• Understand the communication strategy, especially the digital PR campaign

About the Team

You will be working with a team that understands that the contribution of each member is paramount to our overall success. We learn by doing, asking questions, rising from failures, exploring and implementing new innovative ideas. We collaborate with various internal and external stakeholders to shape our company’s public image, conveying our Gojek story through active media engagements, leadership profiling, and content creation, among other channels. Our collective goal is to ensure that people remain excited about Gojek, our latest developments, and the tremendous impact we’re making for society. We are a close-knit team that enjoys spending time together. We look out for each other, work hard to get the job done, and unwind together - the perfect environment for growing your career while having fun!

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.