Chief of Staff, Commercial

Sword Health is on a mission to free two billion people from pain. With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using AI Care to change lives, and save millions for our 25,000+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $400 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.

Recognized as a Forbes Best Startup Employer in 2025, this award highlights our focus on being a destination for the best and brightest talent. Not only have we experienced unprecedented growth since our market debut in 2020, but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $4 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our global impact.

Joining Sword means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 1000+ (and growing!) talented colleagues, spanning three continents. Your charge? To help us build a pain-free world, powered by AI, enhanced by people — accessible to all.

As Chief of Staff for the Commercial Organization, you will work closely with leadership to drive key initiatives within the Commercial team. You’ll operate at the center of one of the most critical functions in the company, coordinating operational efforts, supporting strategic priorities, and ensuring the Commercial team can focus on delivering exceptional customer outcomes. You will act as a trusted partner, helping align the team with company-wide goals.

If you thrive in ambiguity, excel at execution, and perform at your best in fast-moving environments, this is your chance to make a meaningful impact.

What you'll be doing

• Act as a strategic partner to the Commercial leadership team, helping shape and execute the most critical initiatives across the Commercial teams.
• Act as a bridge between the Commercial leadership and internal stakeholders, fostering strong relationships, clear communication, and alignment of priorities.
• Lead key cross-functional projects end-to-end, ensuring momentum, clarity, and results.
• Track action items, monitor deadlines, and ensure timely delivery of Commercial projects and initiatives.
• Drive operational excellence by identifying inefficiencies, streamlining processes, and helping teams stay focused on high-impact work.
• Build and track key performance metrics to inform decision-making and assess progress on strategic goals.
• Serve as an internal “force multiplier” — increasing the capacity and effectiveness of the Commercial leadership team by stepping in where needed to keep things moving.

What you need to have:

• Bachelor’s degree in Business, Economics, Finance, or a related field; Master’s degree preferred.
• Experience in a strategic support role, ideally in a technology or sales-focused environment, with a track record of driving strategic initiatives and cross-functional execution.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Solid organizational and coordination abilities, with an eye for detail and follow-through.
• Excellent communication and interpersonal skills to work effectively with diverse teams and stakeholders.
• Strong leadership skills and the ability to prioritize and manage multiple workstreams.
• Business acumen and the ability to adapt to evolving priorities in a dynamic environment.
• Comfort working in a fast-paced setting with a passion for solving Commercial challenges.

US - Sword Benefits & Perks:

• Comprehensive health, dental and vision insurance*

• Equity shares*

• Discretionary PTO plan*

• Parental leave*

• 401(k)

• Flexible working hours

• Remote-first company

• Paid company holidays

• Free digital therapist for you and your family

*Eligibility: Full-time employees regularly working 25+ hours per week

Portugal - Sword Benefits & Perks:

• Health, dental and vision insurance

• Meal allowance

• Equity shares

• Remote work allowance

• Flexible working hours

• Work from home

• Discretionary vacation

• Snacks and beverages

• English class

*US Applicants Only: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided.

*Please note that this position does not offer relocation assistance. If in Portugal, candidates must possess a valid EU visa and be based in Portugal.