Client Account Representative

1 Month ago • 2 Years +

Job Summary

Job Description

As an Account Representative, you will provide support to Account Managers, ensuring high client satisfaction by reviewing insurance contracts and responding to inquiries. You will maintain relationships with clients and teams, driving growth through exceptional service. You will administer tasks for the renewal cycle, monitor deliverables, and ensure timely policy delivery. Collaborating with the Client Onboarding team for new clients, and directly responding to complex client questions.
Must have:
  • 2 years of experience in account management or related field.
  • Associate's or Bachelor's Degree.
  • Must be fluent in English (spoken and written).
Good to have:
  • Experience in insurance or financial services.
  • Strong interpersonal and communication skills.
  • Ability to work independently and manage multiple tasks.
Perks:
  • Professional development opportunities.
  • Inclusive culture with talented colleagues.
  • Career opportunities, benefits, and rewards.

Job Details

Company:

Marsh

Description:

We are seeking a talented individual to join our team at Marsh McLennan. This role will be based in Bogotá. This is a hybrid role that has a requirement of working at least three days a week in the office.

As an Account Representative, you will provide seasoned support to Account Managers, ensuring a high level of client satisfaction by reviewing insurance contracts and responding to client inquiries. You will strengthen and maintain relationships with clients and client teams, driving growth and retention through exceptional service.

We will count on you to:

  • Strengthen and maintain relationships with clients and client teams to provide best-in-class service and drive growth and retention.
  • Administer routine tasks as part of the annual renewal cycle, ensuring all client needs are met timely and accurately.
  • Monitor and report on the status of client deliverables and outstanding items.
  • Work with Operations and Business to ensure timely delivery of policies, endorsements, audits, extensions, and cancellations to clients.
  • Collaborate with the Client Onboarding team to coordinate onboarding activities for new clients, ensuring a smooth transition and integration of services.
  • Respond directly to difficult client questions and requests, soliciting assistance from front office colleagues as needed.

What you need to have:

  • 2 years of experience in account management, customer service, customer support, administrative assistant or a related field.(flexible but some experience with client management)
  • Associate´s or Bachelor’s Degree.
  • Must be fluent in English (spoken and written).

What makes you stand out:

  • Experience in insurance or financial services.
  • Strong interpersonal and communication skills.
  • Ability to work independently and manage multiple tasks effectively.

Why join our team:

  • We help you be your best through professional development opportunities, interesting work, and supportive leaders.
  • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
  • Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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About The Company

Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advancedrisk,reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients.

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