Client Advisor (Account Handler)

We are seeking a talented individual to join our Marsh Housing Team. This role can be based in the Reading or London offices. This is a hybrid role that has a requirement of working at least two days a week in the office.

This role is ideal for someone with experience in Commercial, Corporate, Public Sector, or Private Client insurance—whether in an Account Handler or Client Advisor role, or even within Claims or Underwriting. It’s a great opportunity for those looking to specialize further in the Public Sector.

In this position, you’ll manage your own portfolio of clients, handling daily tasks such as renewals, mid-term adjustments, and addressing client enquiries to ensure smooth and efficient service.

We will rely on you to:

• Support Marsh Client Executives regarding placement strategy for insurance renewals and administer mid-term changes to risk
• Request and review underwriting information on behalf of Housing Association clients and understand their requirements
• Prepare and submit accurate market presentations in consultation with the Client Executives
• Collaborate with Client Executives and Placement Teams to prepare client reports for renewals
• Produce and/or request Insurer documentation
• Review and comment on Indemnity and Insurance clauses
• Utilise Marsh systems to prepare invoices and documentation

What you need to have:

• Proven experience and knowledge of public sector / corporate / commercial Insurance policies and programs
• 4 - 5 years insurance experience
• Excellent organisational skills with the ability to manage multiple enquiries simultaneously
• A good awareness of clients’ business, their business issues, insurance programmes and service plans

What makes you stand out:

• Dynamic with previous client facing experience
• The ability to remain calm under pressure and be able to work flexibly when required
• Cert CII qualified is desirable

Why join our team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

#Hybrid

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.