Client Relations Specialist, Media Team - PA-CRITICAL-Q4-001

SS&C, a leading financial services and healthcare technology company, is seeking a Client Relations Specialist for its Media Team in Braintree, MA. This hybrid role involves overseeing digital and print media processes, developing strong client relationships, and ensuring high-level operational support. The specialist will manage client needs, coordinate service incident resolutions, and escalate technical issues, collaborating with sales and support to enhance service value. This position requires a minimum of 2-4 years of related experience, depending on educational background, focusing on client satisfaction and operational excellence within a dynamic technology environment.

Must Have

• Oversee managed processes and special projects related to all digital and print media.
• Develop and maintain exceptional client relationships.
• Provide and oversee support and service activities for designated clients.
• Ensure quality service and operational performance.
• Develop understanding of client business and product installations.
• Act as a primary point of client contact for service incidents and technical issues.
• Collaborate with sales and support groups.
• Minimally requires a Master's degree, or Bachelor's degree and 2 years of related experience, or high school degree and 4 years of related experience.

Perks & Benefits

• Hybrid Work Model
• Business Casual Dress Code, including jeans
• 401k Matching Program
• Professional Development Reimbursement
• Flexible Personal/Vacation Time Off
• Sick Leave
• Paid Holidays
• Medical, Dental, Vision
• Employee Assistance Program
• Parental Leave
• Committed to Celebrating Diversity
• Hands-On, Team-Customized Training, including SS&C University
• Discounts on fitness clubs, travel and more!

Get To Know Us:

We are leading the way. We continue to look for todays and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. We pride ourselves on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• Oversees managed processes and special projects related to all digital and print media.
• Develops and maintains exceptional client relationships. Provides and oversees support and service activities for a designated client or group of clients, ensuring their operational needs and issues, both tactical and strategic, are managed to the highest level of satisfaction.
• Ensures quality service and operational performance within the parameters of program and delivery standards.
• Develops understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.
• Acts as a primary point of client contact to coordinate resolution of service incidents and escalation of technical issues.
• Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.

What You Will Bring:

• Minimally requires a Master's degree, or Bachelor's degree and 2 years of related experience, or high school degree and 4 years of related experience.