Cloud System Administrator

Join Synechron as a Cloud System Administrator, focusing on critical support for cloud infrastructure environments, primarily AWS. This hybrid role in Novi Sad or Belgrade involves ensuring operational stability, maintaining infrastructure currency, and responding to incidents and requests. You will troubleshoot issues independently, provide out-of-hours support, and collaborate with cross-functional teams to deliver innovative solutions and drive business success.

Must Have

• Support cloud environments primarily on AWS (EC2, EBS, AMI, EKS, RDS, RedShift, S3, SFTP, IAM/Identity Center, VPC configurations)
• Follow runbooks and documented procedures for incident response, system monitoring, and routine operational tasks
• Provide operating system support mainly for Windows environments (patching through AWS Systems Manager (SSM), backup, and restore operations)
• Troubleshoot and resolve operational issues independently, taking ownership of problems
• Collaborate effectively with cross-functional teams and escalate issues beyond scope or expertise as necessary
• Participate in out-of-hours support rotations to maintain 24/7 operational continuity
• Maintain clear and up-to-date documentation on operational procedures, incident tickets, and system status
• Ensure smooth handoff and communication with adjacent teams such as Database Administrators and Network Operations
• Contribute to continuous improvement initiatives and business-as-usual (BAU) project work
• Minimum 3–5 years of experience in cloud operations or infrastructure support roles
• Extensive practical experience with AWS services (EC2, EBS, AMI, EKS, RDS, RedShift, S3, SFTP via AWS Transfer Family, IAM/Identity Center, and VPC fundamentals)
• Strong skills in operating system support, especially Windows environments (patch management via AWS Systems Manager (SSM) and backup/restore procedures)
• Ability to follow detailed runbooks and documented procedures with accuracy
• Strong problem-solving skills and the ability to act independently where standards do not apply
• Comfortable providing out-of-hours support in a professional and methodical manner
• Good communication skills for effective teamwork and issue escalation
• Familiarity with IT Service Management (ITSM) practices
• Proactive and adaptable mindset suited for a dynamic support environment

Good to Have

• Experience with monitoring and observability tools such as Datadog
• Familiarity with Azure DevOps pipelines or similar CI/CD platforms
• Basic knowledge of Terraform infrastructure automation
• Understanding of OS security tools including CrowdStrike
• Experience with Active Directory / Entra ID
• Familiarity with cloud security posture management tools like Wiz
• Exposure to Azure cloud services
• AWS Certified SysOps Administrator – Associate
• AWS Certified Solutions Architect – Associate

Perks & Benefits

• Competitive compensation package based on experience and skills
• Flexible hours and hybrid work options, allowing you to achieve a work-life balance that suits your needs
• Private health insurance plan
• Access to continuous training, accredited certifications, and a range of resources to help you grow professionally
• Personalized leadership training program
• FitPass membership to support your well-being and mental health support programs
• Comprehensive Referral Rewards Program

Role Description:

Join our team as a Cloud System Administrator, focusing on delivering critical support for cloud infrastructure environments. In this role, you will ensure operational stability, maintain infrastructure currency, and provide timely responses to incidents and requests. We are looking for proactive and dependable engineers who follow standard operating procedures and can independently troubleshoot issues, including providing out-of-hours support.

Key Responsibilities:

• Support cloud environments primarily on AWS, including EC2, EBS, AMI, EKS, RDS, RedShift, S3, SFTP (AWS Transfer Family), IAM/Identity Center, and VPC configurations
• Follow runbooks and documented procedures for incident response, system monitoring, and routine operational tasks
• Provide operating system support mainly for Windows environments, including patching through AWS Systems Manager (SSM), backup, and restore operations
• Troubleshoot and resolve operational issues independently, taking ownership of problems
• Collaborate effectively with cross-functional teams and escalate issues beyond scope or expertise as necessary
• Participate in out-of-hours support rotations to maintain 24/7 operational continuity
• Maintain clear and up-to-date documentation on operational procedures, incident tickets, and system status
• Ensure smooth handoff and communication with adjacent teams such as Database Administrators and Network Operations
• Contribute to continuous improvement initiatives and business-as-usual (BAU) project work

Your Profile:

• Minimum 3–5 years of experience in cloud operations or infrastructure support roles
• Extensive practical experience with AWS services including EC2 (plus EBS and AMI management), EKS, RDS, RedShift, S3, SFTP via AWS Transfer Family, IAM/Identity Center, and VPC fundamentals
• Strong skills in operating system support, especially Windows environments, including patch management via AWS Systems Manager (SSM) and backup/restore procedures
• Ability to follow detailed runbooks and documented procedures with accuracy
• Strong problem-solving skills and the ability to act independently where standards do not apply
• Comfortable providing out-of-hours support in a professional and methodical manner
• Good communication skills for effective teamwork and issue escalation
• Familiarity with IT Service Management (ITSM) practices
• Proactive and adaptable mindset suited for a dynamic support environment

Plus if you have:

• Experience with monitoring and observability tools such as Datadog
• Familiarity with Azure DevOps pipelines or similar CI/CD platforms
• Basic knowledge of Terraform infrastructure automation
• Understanding of OS security tools including CrowdStrike
• Experience with Active Directory / Entra ID
• Familiarity with cloud security posture management tools like Wiz
• Exposure to Azure cloud services

Certifications that we highly value:

• AWS Certified SysOps Administrator – Associate
• AWS Certified Solutions Architect – Associate

What’s in it for you:

• Competitive compensation package based on experience and skills
• Flexible hours and hybrid work options, allowing you to achieve a work-life balance that suits your needs
• Private health insurance plan
• Access to continuous training, accredited certifications, and a range of resources to help you grow professionally
• Personalized leadership training program
• FitPass membership to support your well-being and mental health support programs
• Comprehensive Referral Rewards Program

For any additional information or questions, feel free to reach out to us at Recruitment-Serbia@synechron.com.

Note: One prerequisite for this position is that the prospective candidate must possess a valid work permit for Serbia.

We appreciate the interest of all applicants. Please note that only those whose qualifications align closely with the position requirements will be contacted for the next steps in the selection process. All applications will be handled with confidentiality.

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Candidate Application Notice