SharePoint Administrator for NATO Project (L2)

You will provide operational support and for the PAS infrastructure, handling incidents and processing service request. This role focuses on supporting and coaching PAS Level 1 support, delivering engineering-level input into operational improvements, and maintaining up-to-date Standard Operating Procedures (SOPs) to ensure compliance and clarity in daily operations. You will need to deliver proactive and structured support aligned with ITIL processes, focusing on service improvement.

Must Have

• Provide operational support for PAS infrastructure
• Handle incidents and process service requests
• Perform corrective maintenance and performance monitoring
• Deploy change packages and manage L1 support
• Create and manage SharePoint site collections
• Deploy SharePoint applications and manage updates
• Administer Managed Metadata, User Profiles, Search Services
• Tune database performance and check SharePoint farm health
• Possess intermediate Microsoft SharePoint basics
• Knowledge of web hosting (IIS & Apache)
• Strong troubleshooting and problem-solving skills
• Ability to follow technical procedures
• Fluent in English
• ITIL V4 Foundation certified

Good to Have

• Clear technical communication (oral and written)
• Ability to manage stress and attention to detail
• Effective team collaboration
• Basic knowledge of ITIL Event, Service Request, Service Level, Problem, and Service Asset & Configuration Management
• Basic understanding of IaaS, DMZ, SSI, and VMWare
• Basic database management knowledge (SQL, Oracle, MySQL)

Perks & Benefits

• 24 annual holiday days
• Benefit Online access
• Flexible working hours for work-life balance
• Comprehensive compensation and benefits package
• Medical coverage and life insurance
• GoFluent & Udemy subscriptions
• Access to Engineering, Technology & Management Academies
• Personal development opportunities
• Career growth in various Thales domains
• Option for technical expertise or leadership path
• International career prospects

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of defence and security, aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

In Romania, we are advancing innovation through software engineering, research and development, delivering solutions in key markets in which Thales Group operates. Our engineers design, develop and integrate solutions that impact global industries – from fully operational systems and subsystems for naval warfare and maritime security operations, to air traffic management systems, satellite-based solutions, tactical indoor simulations, identity and biometric technologies and more.

Job summary

You will provide operational support and for the PAS infrastructure, handling incidents and processing service request. This role focuses on supporting and coaching PAS Level 1 support, delivering engineering-level input into operational improvements, and maintaining up-to-date Standard Operating Procedures (SOPs) to ensure compliance and clarity in daily operations. You will need to deliver proactive and structured support aligned with ITIL processes, focusing on service improvement.

Responsibilities:

• Incident handling and service request processing
• Corrective maintenance and Performance monitoring
• Deployment/activation of change packages submitted by L3
• Triggering and managing the L1
• Creation and management of site collections (web portals).
• Deployment of SharePoint applications
• Management of updates and patches
• Administration of key services such as Managed Metadata, User Profiles and Search Services
• Tuning Database and performance
• Check health SharePoint farms

ITIL Processes:

• Event Management - beginner
• Incident Management – intermediate
• Service Request Management - beginner
• Change Management - intermediate
• Service Level Management - beginner
• Problem Management - beginner
• Service Asset & Configuration Management - beginner

Required Skills & Experience:

• IaaS, DMZ, SSI – beginner
• PAS – intermediate
• Microsoft SharePoint basics – intermediate
• VMWare basics – intermediate
• knowledge of Database management (SQL server, Oracle, MySQL) – beginner
• knowledge on web hosting (IIS & Apache) – intermediate
• Installation and initial configuration of SharePoint components. – intermediate
• Create and manage site collections. – intermediate
• User access and authorization management (role assignment, SharePoint group management) – intermediate
• Troubleshooting and problem-solving skills. – intermediate
• Monitoring of system alerts and resolution of minor incidents. – intermediate
• Monitoring of application (Web hosting & database) usage and storage space. – intermediate
• Implementation of security and compliance policies (Security patch updates) – intermediate
• Able to follow technical procedures – intermediate
• Fluent English

Behavioral skills:

• Clear communication on technical issues (oral and written)
• Stress management and attention to detail
• Effective team collaboration

Key Deliverables:

• Tickets fulfilled
• Maintenance reports
• Checklists fulfilled
• Procedure for news issues (unknow issue)
• Report MCS

Certification:

• ITIL V4 foundation

Mobility:

• Flexibility to travel between France and Belgium
• No work from home available
• On-boarding period: 3 months

Your careeer at Thales:

Future opportunities will allow you to discover other domains or sites. You will be able to evolve and grow your competences in different areas:

• Room and attention to personal development.
• Build your talents in another domain of Thales Group, discovering new products, new customers, new country or go to a more complex Solutiom
• Choose between a technical expertise or a leadership path.
• Build an international career within a leading Engineering Group.
• Work for different Thales domains & entities.

Your immediate benefits:

• 24 holiday days a year
• Benefit Online
• A good work-life balance which includes flexible working hours
• A comprehensive compensation and benefit package including medical coverage & life insurance
• GoFluent & Udemy Subscription
• Engineering, Technology & Management Academies

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.