Database Administrator for NATO Project (L2 Support)

You will provide operational support for the PAS infrastructure, handling incidents and processing service requests. This role focuses on supporting and coaching PAS Level 1 support, delivering engineering-level input into operational improvements, and maintaining up-to-date Standard Operating Procedures (SOPs) to ensure compliance and clarity in daily operations. You will need to deliver proactive and structured support aligned with ITIL processes, focusing on service improvement.

Must Have

• Provide operational support for PAS infrastructure
• Handle incidents and process service requests
• Support and coach PAS Level 1 support
• Deliver engineering input for operational improvements
• Maintain up-to-date Standard Operating Procedures (SOPs)
• Perform corrective maintenance and performance monitoring
• Deploy/activate L3 change packages
• Manage site collections and SharePoint applications
• Administer Managed Metadata, User Profiles, Search Services
• Tune database and performance, check SharePoint farm health
• Proficiency in IaaS, DMZ, SSI, PAS, VMWare basics
• Knowledge of Microsoft SharePoint basics
• Experience with SQL Server, Oracle, MySQL databases
• Knowledge of web hosting (IIS & Apache)
• Ability to install and configure SharePoint components
• Manage user access and authorization in SharePoint
• Strong troubleshooting and problem-solving skills
• Monitor system alerts and resolve minor incidents
• Monitor application usage and storage space
• Implement security and compliance policies
• Ability to follow technical procedures
• Fluent English communication
• ITIL V4 foundation certification

Good to Have

• Clear communication on technical issues (oral and written)
• Stress management and attention to detail
• Effective team collaboration

Perks & Benefits

• 24 holiday days a year
• Benefit Online
• A good work-life balance which includes flexible working hours
• A comprehensive compensation and benefit package including medical coverage & life insurance
• GoFluent & Udemy Subscription
• Engineering, Technology & Management Academies

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of defence and security, aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

In Romania, we are advancing innovation through software engineering, research and development, delivering solutions in key markets in which Thales Group operates. Our engineers design, develop and integrate solutions that impact global industries – from fully operational systems and subsystems for naval warfare and maritime security operations, to air traffic management systems, satellite-based solutions, tactical indoor simulations, identity and biometric technologies and more.

Job summary

You will provide operational support and for the PAS infrastructure, handling incidents and processing service request. This role focuses on supporting and coaching PAS Level 1 support, delivering engineering-level input into operational improvements, and maintaining up-to-date Standard Operating Procedures (SOPs) to ensure compliance and clarity in daily operations. You will need to deliver proactive and structured support aligned with ITIL processes, focusing on service improvement.

Responsibilities:

• Incident handling and service request processing
• Corrective maintenance and Performance monitoring
• Deployment/activation of change packages submitted by L3
• Triggering and managing the L1
• Creation and management of site collections (web portals).
• Deployment of SharePoint applications
• Management of updates and patches
• Administration of key services such as Managed Metadata, User Profiles and Search Services
• Tuning Database and performance
• Check health SharePoint farms

ITIL Processes:

• Event Management - beginner
• Incident Management – intermediate
• Service Request Management - beginner
• Change Management - intermediate
• Service Level Management - beginner
• Problem Management - beginner
• Service Asset & Configuration Management - beginner

Required Skills & Experience:

• IaaS, DMZ, SSI – beginner
• PAS – intermediate
• Microsoft SharePoint basics – beginner
• VMWare basics – intermediate
• knowledge of Database management (SQL server, Oracle, MySQL) – intermediate
• knowledge on web hosting (IIS & Apache) – beginner
• Installation and initial configuration of SharePoint components. – beginner
• Create and manage site collections. – beginner
• User access and authorization management (role assignment, SharePoint group management) – beginner
• Troubleshooting and problem-solving skills. – intermediate
• Monitoring of system alerts and resolution of minor incidents. – intermediate
• Monitoring of application (Web hosting & database) usage and storage space. – intermediate
• Implementation of security and compliance policies (Security patch updates) – intermediate
• Able to follow technical procedures – intermediate
• Fluent English

Behavioral skills:

• Clear communication on technical issues (oral and written)
• Stress management and attention to detail
• Effective team collaboration

Key Deliverables:

• Tickets fulfilled
• Maintenance reports
• Checklists fulfilled
• Procedure for news issues (unknow issue)
• Report MCS

Certification:

• ITIL V4 foundation

Mobility:

• Flexibility to travel between France and Belgium
• No work from home available
• On-boarding period: 3 months

Your careeer at Thales:

Future opportunities will allow you to discover other domains or sites. You will be able to evolve and grow your competences in different areas:

• Room and attention to personal development.
• Build your talents in another domain of Thales Group, discovering new products, new customers, new country or go to a more complex Solutiom
• Choose between a technical expertise or a leadership path.
• Build an international career within a leading Engineering Group.
• Work for different Thales domains & entities.

Your immediate benefits:

• 24 holiday days a year
• Benefit Online
• A good work-life balance which includes flexible working hours
• A comprehensive compensation and benefit package including medical coverage & life insurance
• GoFluent & Udemy Subscription
• Engineering, Technology & Management Academies

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.