Commercial Operations Supervisor / Bilingual
Job Summary
Job Description
This role seeks a hands-on Commercial Operations Supervisor to lead a team supporting internal sales customers globally. The supervisor will accelerate the opportunity-to-revenue cycle by ensuring speed, efficiency, and accuracy in the sales process. Responsibilities include leading, mentoring, and inspiring the Doc Support team to meet SLAs, recruiting talent, optimizing processes, analyzing performance metrics, and building strong relationships with Sales and Operations partners. This position offers a chance to elevate operations, foster collaboration, and directly impact global business goals within an evolving organization.
Must have:
- Lead, mentor, and inspire the Doc Support team to meet and exceed service level agreements (SLAs).
- Recruit top talent and create clear pathways for career advancement and promotion within the team.
- Identify and eliminate bottlenecks to optimize processes and enhance operational efficiency.
- Analyze performance metrics to generate actionable insights and make data-driven recommendations.
- Build and maintain strong relationships with key partners in Sales and Operations.
- 3+ years of progressive experience in sales support or deal operations.
- 2+ years in a leadership role.
- Proven experience in recruiting, coaching, and developing high-performing teams.
- Strategic and analytical thinker with the ability to solve complex process challenges.
- Strong proficiency in CRM systems (e.g., Salesforce) and advanced Microsoft Excel skills.
- Exceptional communication and interpersonal skills, with the ability to influence individuals at all levels of the organization.
Perks:
- Part of an ever-evolving global organization focused on transformation and innovation
- A culture of belonging in which you are encouraged to use your voice
- Total Rewards to support your career and wellbeing
- Global connectivity with 26,000+ colleagues across 60 countries
- Flexibility and work-life balance
7 skills required
Job Details
THE ROLE
Are you a hands-on leader who thrives on developing talent and optimizing processes? We are looking for a Commercial Operations Supervisor to lead a dedicated team in providing world-class support to our internal sales customers across the globe. You will be at the heart of our sales engine, responsible for accelerating the opportunity-to-revenue cycle by ensuring speed, efficiency, and accuracy throughout the entire sales process. This is a chance to elevate our operations, foster a collaborative culture, and make a direct impact on our global business goals.
What We Offer
- Part of an ever-evolving global organization focused on transformation and innovation
- A culture of belonging in which you are encouraged to use your voice
- Total Rewards to support your career and wellbeing
- Global connectivity with 26,000+ colleagues across 60 countries
- Flexibility and work-life balance
Key Responsibilities
- Lead, mentor, and inspire the Doc Support team to meet and exceed service level agreements (SLAs).
- Recruit top talent and create clear pathways for career advancement and promotion within the team.
- Identify and eliminate bottlenecks to optimize processes and enhance operational efficiency.
- Analyze performance metrics to generate actionable insights and make data-driven recommendations.
- Build and maintain strong relationships with key partners in Sales and Operations.
Requirements
- 3+ years of progressive experience in sales support or deal operations, with 2+ years in a leadership role.
- Proven experience in recruiting, coaching, and developing high-performing teams.
- Strategic and analytical thinker with the ability to solve complex process challenges.
- Strong proficiency in CRM systems (e.g., Salesforce) and advanced Microsoft Excel skills.
- Exceptional communication and interpersonal skills, with the ability to influence individuals at all levels of the organization.
Join us at the Mountain where culture and values are practiced and respected every day.
Category: Sales Operations Group
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About The Company
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics.
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