Community Manager

Madbox is a fast-growing mobile gaming company known for its unique game development approach, emphasizing ownership, creativity, and performance. Following the success of Pocket Champs, they are seeking a passionate Community Manager to enhance player relationships. This 360° role involves defining community vision, strategy, and tools, collaborating with Game Managers, and acting as the voice of both Madbox and its players to foster engagement and achieve the mission of making millions smile.

Must Have

• Establish a clear vision for Community Management and refine key tools and processes.
• Define communication planning and strategy for Pocket Champs to keep the community engaged.
• Deliver engaging, player-centric announcements across social media, in-game news, and app notifications.
• Nurture fan loyalty by engaging with players, managing moderators, and organizing online activities.
• Represent the player voice internally by presenting actionable insights from community feedback.
• Empower Customer Support by co-defining player satisfaction policies and suggesting UX improvements.
• At least 3 years of experience as a Community Manager in gaming.
• Experience working on live service games and contributing to long-term player engagement.
• Proven ability to write compelling player-facing content for video games.
• Highly autonomous and comfortable taking ownership of a one-person department.
• Excellent command of English, with strong written communication skills.

Good to Have

• Advanced proficiency in Discord server management (bots, roles, moderation setup).
• Experience with Customer Support operations (ticket systems, FAQs, automation).
• Awareness of current gaming trends and community spaces (recent releases, events).
• Active engagement with live service games as a player or community member.

Madbox is a fast-growing mobile gaming company with a very unique way of developing games. Everything has been made for teams to take as much ownership as possible, unleash their creativity, bring performance, and have as much fun as possible.

In July 2022, we launched our Pocket Champs game worldwide which quickly became one of the top-grossing games in its category. In our fast-paced, tech-driven environment, we continuously innovate by developing and updating our proprietary modules, along with integrating third-party ones, to enhance game functionalities, ensure precise analytics, and comply with evolving regulations.

This dynamic ecosystem requires meticulous coordination to keep our games at the forefront of technology and user experience.

• * *

We’re now looking for a passionate Community Manager to take the relationship with our players to the next level! You’ll collaborate directly with Game Managers and take full ownership of our community operations, defining the vision, tools, and strategy for Community Management at Madbox. This is a 360° role where you’ll be both the voice of Madbox and of our players, helping us achieve our mission to make millions smile.

At Madbox, people are at the core of everything we do, and that extends to how transparent and authentic we want to be with our players. If you want to help show that Madbox is more than just a logo - through social media, game news, and direct interactions with our players - this role is for you!

##### Your future responsibilities and scope:

• Establish a clear vision for Community Management, refining or creating key tools and processes to ensure smooth collaboration across teams and alignment with Live Ops efforts.
• Define the communication planning and strategy for Pocket Champs from A to Z, ensuring our community remains lively and engaged throughout the production roadmap.
• Deliver engaging, player-centric announcements tailored to different channels such as social media, in-game news, and app notifications.
• Nurture fan loyalty by actively engaging with players, managing relationships with top moderators and testers, and organizing large-scale online activities.
• Represent the player voice internally by regularly presenting actionable insights from community discussions, surveys, and player feedback.
• Empower our Customer Support partners by co-defining player satisfaction policies, suggesting UX improvements, and sharing timely project information.

##### The profile we are looking for:

• At least 3 years of experience as a Community Manager in gaming.
• Experience working on live service games and contributing to long-term player engagement.
• Proven ability to write compelling player-facing content for video games.
• Highly autonomous and comfortable taking ownership of a one-person department.
• Detail-oriented, organized, and passionate about crafting memorable player experiences.
• Excellent command of English, with strong written communication skills.
• A true gamer at heart—someone who loves building excitement and fostering communities.
• Strong communicator, humble, and open to feedback.
• Comfortable with standard production tools (Google Suite, task tracking, etc.).

Nice to have:

• Advanced proficiency in Discord server management (bots, roles, moderation setup).
• Experience with Customer Support operations (ticket systems, FAQs, automation).
• Awareness of current gaming trends and community spaces (recent releases, events).
• Active engagement with live service games as a player or community member.

Please note: unfortunately, this position is not open to relocation and we cannot offer visa sponsorship.

At Madbox, we value the mindset and how you can fit with our culture by sharing common values and creating great games together.

We are passionated, always pushing to the next level to learn new things. We are creative and innovative and most of all, team players 🙏

Do you recognize yourself in this mindset? Apply today and come meet us !!! ⬇️

##### How do we hire at Madbox?

• Meet the recruiter
• Meet the direct manager
• Home Assignment
• Home Assignment Review Interview
• Meet the team
• Meet with Leadership

NB: our offers are extended within 24h

##### Find out more about Madbox!

Locations

Madbox Paris

Remote status

Hybrid