Configuration Support Specialist

22 Hours ago • All levels

Customer Service

Job Description

ARHS Group, part of Accenture, is seeking a Configuration Support Specialist for its client at the EU Institutions in Brussels. The role involves configuring Reusable Solution Platforms (RSPs) within the ECMP environment, developing documentation, creating and delivering training sessions, and providing ongoing technical support to stakeholders. Candidates should possess strong technical understanding, communication skills, and familiarity with tools like JSON, GIT, and DevSecOps for deployment and troubleshooting.

Must Have:

Configuring Reusable Solution Platforms (RSPs) by leveraging established solutions and integrating them into the ECMP environment.
Developing and maintaining comprehensive documentation for stakeholders utilizing ECMP.
Creating learning paths and educational materials; organizing and facilitating demonstrations and training sessions for stakeholders.
Providing ongoing support to stakeholders in their use of ECMP, and redirecting inquiries to specialized RSP teams as appropriate.
Demonstrated ability to learn quickly and a strong interest in technical platforms and their operation.
Excellent communication skills, with the ability to effectively engage with both business and technical colleagues.
Proven aptitude for creating clear documentation and delivering engaging training sessions.
A solid technical understanding is required, especially regarding configuration tasks.
Familiarity with JSON and GIT.
Use of DevSecOps tools for deployment and troubleshooting.
Strong troubleshooting capabilities to address and resolve technical issues.

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Job Description

ARHS Group – part of Accenture – is looking for a Configuration Support Specialist to empower Stakeholders through Technical Expertise and Training for one of its clients at the EU Institutions in Brussels.

Role & Responsibilities

Configuring Reusable Solution Platforms (RSPs) by leveraging established solutions and integrating them into the ECMP environment.
Developing and maintaining comprehensive documentation for stakeholders utilizing ECMP.
Creating learning paths and educational materials; organizing and facilitating demonstrations and training sessions for stakeholders.
Providing ongoing support to stakeholders in their use of ECMP, and redirecting inquiries to specialized RSP teams as appropriate.

Qualifications

Your Profile

Demonstrated ability to learn quickly and a strong interest in technical platforms and their operation.
Excellent communication skills, with the ability to effectively engage with both business and technical colleagues.
Proven aptitude for creating clear documentation and delivering engaging training sessions.

Technical Skills

A solid technical understanding is required, especially regarding configuration tasks (note: this is not a development role).
Familiarity with JSON and GIT, as well as the use of DevSecOps tools for deployment and troubleshooting.
Strong troubleshooting capabilities to address and resolve technical issues.