Customer Care Agent (English and German)
1 Month ago • All levels
Localization
Job Description
The customer care agent (CCA) is an agent that answers customer complaints from all around the globe. They must answer e-mails and phone calls of customers and store each case in a dedicated tool. Each CCA must keep track of each case until it is solved.
Must Have:
- Answer customer complaints from all around the globe
- Answer e-mails and phone calls of customers
- Store each case in a dedicated tool
- Keep track of each case until it is solved
- Proficiency in English
- Proficiency in German
JOB DETAILS
ABOUT YOU
The customer care agent (CCA) is an agent that answers customer complaints from all around the globe. They must answer e-mails and phone calls of customers and store each case in a dedicated tool. Each CCA must keep track of each case until it is solved.
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