Customer Care Agent (English only)

The Customer Care Agent (CCA) is responsible for handling customer complaints globally, responding to emails and phone calls, and meticulously tracking each case until resolution. This is an entry-level, permanent contract position based in Kharkiv, Ukraine, with a remote work model, offering an exciting challenge within a bold and talented team.

Must Have

• Answer customer complaints from all around the globe
• Answer e-mails and phone calls of customers
• Store each case in a dedicated tool
• Keep track of each case until it is solved
• Proficiency in English

If you’re looking for an exciting challenge opportunity and want to work with a group of bold and talented people, don’t hesitate and join us in Kharkiv!

JOB DETAILS

ABOUT YOU

The customer care agent (CCA) is an agent that answers customer complaints from all around the globe. They must answer e-mails and phone calls of customers and store each case in a dedicated tool. Each CCA must keep track of each case until it is solved.