Customer Solutions Engineer (New Grad) at PermitFlow (W22)

PermitFlow is revolutionizing the $1.6T construction industry by modernizing pre-construction with an AI workforce, delivering speed, accuracy, and visibility. This has powered over $20B in real estate development. The company is in hypergrowth, backed by $36.5M from top VCs. This Customer Solutions Engineer (New Grad) role involves ensuring smooth customer launches, owning onboarding, configuring workflows, troubleshooting, documenting best practices, and gathering feedback to inform product priorities.

Must Have

• Identify fit, blockers, and key implementation paths early for smooth customer launches.
• Own onboarding from sales handoff through go-live, managing timelines and communication.
• Configure workflows and processes aligned with customer goals.
• Troubleshoot and resolve issues quickly, collaborating with product and engineering.
• Document best practices and repeatable playbooks for future onboarding.
• Capture and synthesize feedback from customers to inform product priorities.
• Build materials, guides, and videos to scale onboarding and reduce support requests.
• Train internal teams on workflows, customer insights, and best practices.
• Must be a new grad with a 2025 graduation date.
• Strong project management skills to juggle multiple implementations.
• High technical aptitude for learning new software and understanding systems.
• Excellent communication skills with strong presence on calls and demos.
• Bias toward action and ownership, enjoying solving messy problems.
• Ability to translate ambiguous customer needs into concrete workflows and product requests.
• Startup mindset: scrappy, resourceful, comfortable with ambiguity, and energized by building processes.

Good to Have

• Construction or permitting experience

About PermitFlow

PermitFlow is redefining how America builds. Pre-construction remains one of the most broken and manual parts of the $1.6T construction industry, causing massive delays, wasted capital, and lost opportunity across the built world. Our AI workforce delivers unprecedented speed, accuracy, and visibility to pre-construction — accelerating housing development, enabling clean-energy projects, and driving economic growth in communities nationwide. To date, we’ve powered over $20B in real estate development, helping builders and contractors move faster, reduce risk, and scale with confidence.

We’re entering hypergrowth with clear product-market fit and a world-class team from top AI and construction companies. We’ve raised over $36.5M from Kleiner Perkins, Initialized Capital, Y Combinator, Felicis Ventures, and Altos Ventures, alongside backers from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber. We are on a mission is to modernize how the built world operates.

About the role

PermitFlow is redefining how America builds. Pre-construction remains one of the most broken and manual parts of the $1.6T construction industry, causing massive delays, wasted capital, and lost opportunity across the built world. Our AI workforce delivers unprecedented speed, accuracy, and visibility to pre-construction — accelerating housing development, enabling clean-energy projects, and driving economic growth in communities nationwide. To date, we’ve powered over $20B in real estate development, helping builders and contractors move faster, reduce risk, and scale with confidence.

We’re entering hypergrowth with clear product-market fit and a world-class team from top AI and construction companies. We’ve raised over $36.5M from Kleiner Perkins, Initialized Capital, Y Combinator, Felicis Ventures, and Altos Ventures, alongside backers from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber. We are on a mission is to modernize how the built world operates.

Our HQ is in New York City with a hybrid schedule (3 in-office days per week). We prefer NYC-based candidates or those open to relocation.

What You’ll Do

• Identify fit, blockers, and key implementation paths early to ensure smooth customer launches
• Own onboarding from sales handoff through go-live, managing timelines, customer communication, and success milestones
• Configure workflows and processes aligned with customer goals, ensuring users can operate confidently and independently
• Troubleshoot and resolve issues quickly, collaborating with product and engineering when needed
• Document best practices and repeatable playbooks to make future onboarding faster and more consistent
• Capture and synthesize feedback from customers to inform product priorities and process improvements
• Build materials, guides, and videos that scale onboarding and reduce repetitive support requests
• Train internal teams on workflows, customer insights, and best practices to improve efficiency and alignment

What We’re Looking For

• Must be a new grad with a 2025 graduation date.
• Strong project management skills: you can juggle multiple customer implementations, keep timelines on track, and communicate clearly about risks and blockers.
• High technical aptitude: comfortable learning new software, working with data, and understanding how systems connect, even if you are not writing production code.
• Excellent communicator with strong presence on calls and in live demos, able to speak clearly with both operators and executives.
• Bias toward action and ownership: you enjoy jumping into messy problems, figuring things out, and doing what it takes to get a customer live.
• Ability to translate ambiguous customer needs into concrete workflows, configs, and product requests.
• Startup mindset: scrappy, resourceful, comfortable with ambiguity, and energized by building processes that did not exist before.
• Construction or permitting experience is a plus, but absolutely not required.