Customer Support Work Package Manager (M/F)

This role is for a Customer Support Work Package Manager at Thales in Brest, France, focusing on the ATL2 Operational Condition Maintenance program for the French Navy. The manager will pilot support activities, ensure contractual requirements and performance, manage financial and calendar objectives, oversee purchasing, mitigate risks, and report activity to the Project Manager. The ideal candidate will have a Master's or engineering degree with confirmed experience in Work Package Management or Offer Management in an industrial environment, particularly in industrial aeronautical maintenance activities. Strong project management, resource planning, communication, problem-solving, and negotiation skills are essential.

Must Have

• Pilot support activities, daily monitoring to ensure contractual requirements and performance, with functional management of internal and external contributors.
• Ensure financial and calendar objectives for the work package are met, contributing to overall program results.
• Manage purchases according to defined process: purchase requests, invoice and supplier payment management.
• Ensure risk control related to contract execution and achieve associated productivity gains.
• Report activity to the OCEAN Project Manager, including performance indicators and appropriate communication.
• Propose improvements for the program and identify new client needs.
• Master's degree, engineering diploma, or equivalent
• Confirmed experience as Work Package Manager or Offer Manager in an industrial environment
• Experience in industrial aeronautical maintenance activities
• Large-scale project, work package, or offer management (cross-functional, multi-disciplinary)
• Workload management and resource planning
• Communication and problem-solving
• Negotiation skills

Perks & Benefits

• Success driven by technological excellence, your experience, and shared ambition
• An attractive compensation package
• Continuous skills development: training courses, internal academies and communities
• An inclusive, benevolent environment that respects employee balance
• Recognized societal and environmental commitment

Build a future of trust together

Thales is a global leader in high technologies specializing in three sectors of activity: Defense & Security, Aeronautics & Space, and Cyber & Digital. It develops products and solutions that contribute to a safer, more environmentally friendly, and more inclusive world. The Group invests nearly 4 billion euros per year in Research & Development, particularly in key innovation areas such as AI, cybersecurity, quantum, cloud technologies, and 6G. Thales has nearly 81,000 employees in 68 countries.

Our commitments, your benefits

• Success driven by our technological excellence, your experience, and our shared ambition
• An attractive compensation package
• Continuous skills development: training courses, internal academies and communities
• An inclusive, benevolent environment that respects employee balance
• Recognized societal and environmental commitment

Your daily life

The Brest site hosts our digital services activities as well as Thales' expertise in development, integration, and maintenance for maritime patrol and surveillance systems, electronic warfare, sonar systems, and airborne anti-submarine warfare, as well as our digital services activities.

Within the ATL2 Operational Condition Maintenance program team for the French Navy (OCEAN project), your main missions will be to:

• Pilot the support activities for the scope, monitor daily to guarantee contractual requirements and performance, with functional management of internal and external contributors.
• Guarantee the achievement of the financial and calendar objectives of the work package to contribute to the overall program results (Order Intake, Revenue, Adjusted Gross Margin).
• Manage purchases according to the defined process: purchase requests, invoice management, and supplier payments.
• Ensure control of risks related to contract execution and achieve associated productivity gains.
• Provide activity reporting to the OCEAN Project Manager, with the implementation of performance indicators and adapted communication (dashboard).
• Be proactive in identifying areas for program improvement and detecting new client needs.

Your profile

Do you have the ambition to satisfy your clients and establish good relationships with the various project stakeholders?

Are you recognized for your ability to lead a multi-disciplinary team in a continuous improvement logic?

Do you have a Master 2, an engineering degree, or equivalent, and have you already acquired confirmed experience as a Work Package Manager or Offer Manager in an industrial environment?

Do you have experience in industrial aeronautical maintenance activities?

Do you have advanced skills in the following areas:

• Project, work package, or offer management, large scale (cross-functional, multi-disciplinary.)
• Workload management and resource planning
• Communication and problem-solving
• Negotiation skills
• Conviction, persuasion, autonomy, and structuring are assets that are recognized in you? Then this position is for you!

Thales, a Handi-Engaged company, recognizes all talents. Diversity is our best asset. Apply and join us!

The position may require access to information related to national defense secrecy; the selected person will be subject to a security clearance procedure, in accordance with the provisions of articles R.2311-1 et seq. of the Defense Code and IGI 1300 SGDSN/PSE of August 9, 2021.