Customer Service Officer

Beau's Pet Hotel is seeking an experienced part-time Customer Service Officer for its Adelaide location. This role involves being the front face of Beau's, ensuring accurate administrative processes, and delivering excellent customer service across all touchpoints. Key responsibilities include handling bookings, payments, inquiries, and maintaining records, while working a rotating roster. The position offers a unique opportunity to contribute to Guide Dogs SA/NT.

Must Have

• Deliver exceptional customer service and develop lasting relationships with internal and external customers.
• Perform daily administrative tasks including reception, bookings, follow ups with customers, payments, registrations, requests, retail, banking, record maintenance and pet movements.
• Handle a high volume of phone calls, email enquiries and face to face customer engagement.
• Convert enquiries into new business.
• Extensive customer service experience.
• Strong communication and administration skills.
• Technically savvy with the ability to undertake administrative process and navigate over multiple software platforms.
• Able to efficiently handle a high volume of phone calls and operate in a fast-paced environment.
• Maintain a DHS police check.
• Hold a current driver's license.

Good to Have

• Experienced in undertaking a dual reception / administrative role.

Perks & Benefits

• Be part of a values driven, fun and supportive team environment
• Unique opportunity to increase your take-home pay with salary sacrificing
• Be part of Guide Dogs SA/NT, one of Australia’s most trusted charities, making a difference for people living with vision loss or specialized needs
• Exclusive salary sacrifice opportunity for increased take-home pay
• Supportive team passionate about their work
• Access to a generous staff discount program for Beau’s services
• Work in a well-managed, spacious, clean, state of the art facility
• Employee Assistance Program for counselling and support

Job No: GUI166

Employment Status: Part-time

No. of Vacancies: 1

Closing Date: 31 Jan 2026 ACDT

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• Part time position 30 hours per week
• Be part of a values driven, fun and supportive team environment
• Unique opportunity to increase your take-home pay with salary sacrificing

About

Beau’s is a state-of-the-art Pet Hotel that offers a safe and loving holiday and daycare experience for fur babies! We offer both standard and luxury accommodation for cats and dogs, doggy daycare, grooming services as well as Beau’s Training School. Beau’s is conveniently located in the Adelaide Airport precinct, right next to Harbour town.

All profits from Beau’s Pet Hotel are returned to Guide Dogs SA/NT to enable independence, participation, inclusion and wellbeing for people living with vision loss, and other specialised needs through the provision of Guide Dogs, Assistance Dogs and specialist services.

About the Role

We are currently looking for an experienced Customer Service professional with a passion for administration and a keen eye for detail to join our team with an ability to work the following rotating roster:

• Tuesday - Friday

• Week 1 Tuesday, Wednesday, Thursday, Friday - 7:00am - 3:00pm
• Week 2 Tuesday, Wednesday, Thursday, Friday - 11:00am - 7:00pm

You will be part of 'the face of Beau's'. As a front of house employee, you will work closely with other team members to ensure administrative processes are accurately undertaken and maintained, whilst providing an excellent standard of service to our customers across all touchpoints of Beau's.

Key responsibilities:

• Deliver exceptional customer service and develop lasting relationships with internal and external customers.
• Perform daily administrative tasks including reception, bookings, follow ups with customers, payments, registrations, requests, retail, banking, record maintenance and pet movements.
• Handle a high volume of phone calls, email enquiries and face to face customer engagement.
• Convert enquiries into new business.

About you

It is important to us that our Customer Service Officers have extensive customer service experience, a positive 'can do' attitude, and strong communication and administration skills.

As a successful candidate, you will be:

• A dynamic, customer focused individual with exceptional skills and extensive experience working in a customer facing role
• Technically savvy with the ability to undertake administrative process and navigate over multiple software platforms
• Able to efficiently handle a high volume of phone calls and operate in a fast-paced environment
• Excellent communication, both over the phone and face to face
• Experienced in undertaking a dual reception / administrative role (desirable).

Maintaining a DHS police check (costs covered) and current driver's license is a condition of employment.

Benefits

• Be part of Guide Dogs SA/NT, one of Australia’s most trusted charities, making a difference for people living with vision loss or specialized needs
• Exclusive salary sacrifice opportunity for increased take-home pay
• Supportive team passionate about their work
• Access to a generous staff discount program for Beau’s services
• Work in a well-managed, spacious, clean, state of the art facility
• Employee Assistance Program for counselling and support

Learn more

For a complete description of the role’s key responsibilities and requirements, please review the Position Description.

Please ensure your application addresses the requirements of the role as described in the Position Description and enter your details below to apply.

Applications close 9am Monday 1 December 2025.

Apply Now

Our people are key to the success of what we do!

We offer rewarding careers, great animal management jobs and exceptional working conditions for qualified people. To be part of the team, you will need to hold relevant qualifications, have exceptional skills and knowledge, and of course, genuine love of dogs and cats. Our guests' safety, wellbeing, and comfort are our highest priority.

Beau's Pet Hotel is the first-of-its-kind pet boarding facility in Adelaide, where pets can indulge in temperature-controlled accommodation, purpose built for maximum care with all the creature comforts of home.

All profits from Beau's Pet Hotel are returned to Guide Dogs SA/NT. So when you work, you're helping to enable a lifetime of independence, participation, inclusion and wellbeing for children and adults with vision impairment or loss, other sensory impairments and autism.

Ideally located, Beau's offers the unique advantage of being located adjacent to the Adelaide Airport on the south side of Harbour Town in Adelaide.