E-commerce Customer Care Advisor with English

Concentrix is seeking an E-commerce Customer Care Advisor to support one of the world's largest Beauty & Wellness brands. The role involves handling customer contacts via email, phone, and chat, providing outstanding support, and continuously improving satisfaction by professionally managing complaints. The advisor will be responsible for maintaining up-to-date knowledge on all products and processes to ensure high-level service delivery and achieve key performance metrics.

Must Have

• Handle customer contacts via email, phone, and chat
• Support and guide customers to ensure outstanding customer support and satisfaction
• Continuously improve customer satisfaction by handling complaints in a professional manner
• Take ownership and be accountable for a satisfactory outcome for the customer
• Achieve key metrics, targets and goals to ensure the highest level of service is delivered to customers

Perks & Benefits

• Fulltime role with standard working hours Monday – Friday
• Competitive salary
• Hybrid model of work
• Comprehensive initial training and onboarding (fully paid)
• Continuous training and upskilling programs through Concentrix University
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Relocation support if needed (accommodation and travel expenses)
• Health and Life Insurance
• Multisport card
• Transport allowance
• Bonus for important life events
• Additional paid leave for education
• Corporate discounts
• Company events and many more!

Summary

Apply with Concentrix!

Description

We are growing!

Concentrix works with one of the world's largest Beauty & Wellness brands.

In the role of E-commerce Customer Care Advisor you will provide support for a variety of brands and be required to remain knowledgeable on all products as well as maintain up-to-date knowledge on all the processes to support our consumers.

So, what’s the role all about?

• Handling customer contacts via e-mail , phone and chat:
• Supports and guides customers to ensure outstanding customer support and satisfaction;
• Continuously improves customer satisfaction by handling complaints in a professional manner,
• Taking ownership and being accountable for a satisfactory outcome for the customer.
• Achieve key metrics, targets and goals to ensure the highest level of service is delivered to customers

You are good fit for the role if you:

• Have fluent level of English language;
• Have excellent knowledge and use of MS Office applications;
• Have excellent customer care skills;
• Have excellent organizational and problem solving skills.

What can you expect from us:

• Fulltime role with standard working hours Monday – Friday
• Competitive salary
• Hybrid model of work
• Comprehensive initial training and onboarding (fully paid by us)
• Continuous training and upskilling programs through Concentrix University
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Relocation support if needed (accommodation and travel expenses)
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!

That's just the beginning. Send us your CV now to open the door to the new career opportunities ahead of you!

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.

Concentrix Bulgaria is an equal-opportunity employer.

Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.