Customer Engagement Strategy Lead, Office of CCO

As the Customer Engagement Strategy Lead in the Office of the Chief Commercial Officer (CCO), you will be a strategic partner driving the effectiveness of our commercial leadership function. You'll own the development and execution of our engagement strategy across customers and partners—ensuring that relationships are built purposefully with organizations that represent the highest strategic value and alignment with our mission. This role requires someone who can operate at the intersection of strategy and execution—developing frameworks for prioritization while building the operational foundations that enable consistent excellence.

Must Have

• Develop and maintain a comprehensive customer engagement strategy.
• Own executive touchpoint planning and manage intake, preparation, and follow-through standards.
• Create frameworks for identifying and phasing engagement with priority accounts.
• Build repeatable systems for managing the rhythm of executive and organizational activities around external stakeholders.
• Track customer health metrics and flag emerging risks or opportunities for executive attention.
• Create and maintain documentation standards and metrics to measure the effectiveness of engagement activities.
• 8+ years of experience in strategy, operations, or chief of staff roles.
• Track record of working effectively with C-level executives and managing complex stakeholder relationships.
• Demonstrate exceptional strategic thinking combined with meticulous attention to operational detail.
• Skilled at building systems and processes that bring structure to ambiguous, fast-moving environments.
• Excellent communicator who can craft compelling materials for diverse audiences.
• Bias toward action and can manage multiple work streams simultaneously while maintaining quality.
• At least a Bachelor's degree in a related field or equivalent experience.

Good to Have

• Experience in enterprise technology sales, partnerships, or customer success at a high-growth company.
• Background working with strategic cloud partnerships (AWS, GCP, Azure) or systems integrator relationships.
• Familiarity with the AI industry and understanding of enterprise AI adoption patterns.
• Track record of building chief of staff or business operations functions from the ground up.

Perks & Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Lovely office space for collaboration
• Visa sponsorship
• Location-based hybrid policy (25% in office)

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

As the Customer Engagement Strategy Lead in the Office of the Chief Commercial Officer (CCO), you will be a strategic partner driving the effectiveness of our commercial leadership function. You'll own the development and execution of our engagement strategy across customers and partners—ensuring that relationships are built purposefully with organizations that represent the highest strategic value and alignment with our mission.

You'll serve as the connective tissue between executive leadership and the broader commercial organization, building systems for managing customer engagement and cross-functional coordination that scale with our rapid growth. This role requires someone who can operate at the intersection of strategy and execution—developing frameworks for prioritization while building the operational foundations that enable consistent excellence.

Responsibilities:

• Develop and maintain a comprehensive customer engagement strategy that prioritizes relationship development with strategically important companies globally
• Own executive touchpoint planning and manage intake, preparation, and follow-through standards across executive engagement
• Create frameworks for identifying and phasing engagement with priority accounts based on strategic value and relationship stage
• Build repeatable systems for managing the rhythm of executive and organizational activities around external stakeholders
• Track customer health metrics and flag emerging risks or opportunities for executive attention
• Create and maintain documentation standards and metrics to measure the effectiveness of engagement activities

You may be a good fit if you:

• Have 8+ years of experience in strategy, operations, or chief of staff roles, with significant exposure to commercial or go-to-market functions
• Have a track record of working effectively with C-level executives and managing complex stakeholder relationships
• Demonstrate exceptional strategic thinking combined with meticulous attention to operational detail
• Are skilled at building systems and processes that bring structure to ambiguous, fast-moving environments
• Are an excellent communicator who can craft compelling materials for diverse audiences
• Have a bias toward action and can manage multiple work streams simultaneously while maintaining quality

Strong candidates may also have:

• Experience in enterprise technology sales, partnerships, or customer success at a high-growth company
• Background working with strategic cloud partnerships (AWS, GCP, Azure) or systems integrator relationships
• Familiarity with the AI industry and understanding of enterprise AI adoption patterns
• Track record of building chief of staff or business operations functions from the ground up

The expected base compensation for this position is below. Our total compensation package for full-time employees includes equity, benefits, and may include incentive compensation.

Annual Salary:

$270,000 - $310,000 USD

Logistics

Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience.

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process