Job Description
Trek seeks a Customer Care Executive in Haryana, India. This full-time role involves 50% order entry and maintenance in their ERP system (problem-solving with order logistics & shipping, order review), and 50% warranty claim processing and administration (providing efficient and accurate resolutions). The ideal candidate has 3-5 years' customer support experience (preferably in APAC), proficiency with MS Office Suite (especially Dynamics, Teams, Excel, and Oracle JDE ERP), and strong problem-solving and communication skills. Experience in hospitality, bicycle retail/wholesale is a plus. The role requires time management, critical thinking, and cultural adaptability.
Good To Have:
- Hospitality, bicycle retail/wholesale experience
- APAC experience
- CMS experience
Must Have:
- Order entry & maintenance in ERP system
- Warranty claim processing & administration
- 3-5 years customer support experience
- MS Office Suite proficiency (Dynamics, Teams, Excel, Oracle JDE ERP)
- Strong problem-solving & communication skills
Perks:
- Amazing benefits
- Opportunities for learning and growth
A bit about us
Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
Job Description
Key Responsibilities
Key Responsibility Area 1 – Sales Order entry & order maintenance 50%
- Assist with order entry & order maintenance in our ERP system
- Problem-solving with order logistics & shipping questions
- Reviewing orders & order flows
Key Responsibility Area 2 – Warranty claims processing & administration – 50%
- Assist with warranty claim processing
- Provide efficient & accurate warranty resolutions for customers
Skills, Experience & Attributes
- Educational Background – degree in business or similar, or proven understanding of commercial practices.
- 3-5 years’ experience in a customer support or customer-facing role, preferably across multiple countries in APAC.
- Experience using MS suite of products in particular MS Dynamics, Teams, Excel & Oracle JDE ERP preferred, CMS experience considered a bonus
- Industry experience – hospitality industry preferred but not essential, bicycle retail or wholesale an advantage
- Skills – Time management, complex & technical problem solving, critical thinking, communication across cultures & extreme curiosity & willingness to learn.
- Values – hospitality, empathy, working with a great team, commitment to excellence, attention to detail.
- Flexibility requirements – some work aligned with time zones in specific markets in APAC may be required from time to time
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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