Customer Satisfaction Engineer

The Customer Satisfaction Engineer is responsible for ensuring overall customer satisfaction by collaborating with customers, the product line quality team, and other relevant functions. This involves providing on-site support, quick analysis of failures, coordinating sorting works and part replacements, and maintaining daily communication with customers to gather feedback for continuous improvement and address concerns.

Must Have

• Be responsible for overall customer satisfaction by working closely with customer, product line quality team and other related functions.
• Provide on-site supports to OEM customer.
• Provide on-site quick analysis for any fail case in customer plant.
• Coordinate sorting works in customer plant and customer’s warehouse.
• Coordinate bad parts replacement and return with customer and plant.
• Keep daily communication with customer for any comments on products and process and feed it back to plant for continuous improvement.
• Coordinate for overall customer satisfaction by working closely with customer, product line quality team and other related functions.
• Coordinate and communicate with customer for avoiding delivery risk with other related functions.
• Coordinate to provide customer product /service solution with other related functions.
• Listen customer voice and connecting with customer for any comments on products, process and service and feed it back to plant for continuous improvement and calming customer’s noise down.

Customer Satisfaction Engineer

• Be responsible for overall customer satisfaction by working closely with customer, product line quality team and other related functions.
• Provide on-site supports to OEM customer
• Provide on-site quick analysis for any fail case in customer plant
• Coordinate sorting works in customer plant and customer’s warehouse
• Coordinate bad parts replacement and return with customer and plant
• Keep daily communication with customer for any comments on products and process and feed it back to plant for continuous improvement
• Not only coordinate for overall customer satisfaction by working closely with customer, product line quality team and other related functions.
• Coordinate and communicate with customer for avoiding delivery risk with other related functions
• Coordinate to provide customer product /service solution with other related functions
• Listen customer voice and connecting with customer for any comments on products, process and service and feed it back to plant for continuous improvement and calming customer’s noise down