Research Service Administrator

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions. This role involves conducting in-depth research, verifying data accuracy, cross-referencing information, performing comprehensive checks to avoid errors, following verification guidelines, and accurately submitting verified information. The administrator will work across various backend processes, adapt to different workflows, and be flexible for rotational shifts to support global clients.

Must Have

• Conduct in-depth research on provided data and verify accuracy and completeness.
• Cross-reference data with available documents, online portals, and search engines.
• Perform comprehensive checks to avoid errors or duplicates and ensure high-quality validation.
• Follow internal and client-specific verification guidelines.
• Accurately submit verified information on the supplier portal and maintain proper documentation.
• Work across three backend processes and adapt to different workflows as required.
• Be flexible to work in rotational shifts and support global clients across various time zones.
• Conduct research to verify country-specific information and comply with regulations.
• Handle inbound and outbound calls for verification purposes and communicate with stakeholders.
• Ensure accurate documentation and seamless integration of verification results into backend systems.
• Document all call findings accurately and ensure seamless backend integration.
• Minimum HSC or equivalent qualification.
• Minimum 3 years of working experience.

Good to Have

• Good Communication skills
• Quick learner
• Open to working in rotational shifts

Perks & Benefits

• Fun, fast-paced environment with lots of room for growth.
• Unwavering commitment to diversity, ensuring everyone has a complete sense of belonging.
• Opportunity to take ownership and be accountable for actions, team, and company.
• Encouragement to be open to new ideas, inclusive of people, and accessible.
• Culture of curiosity, asking questions, and challenging the status quo.
• Emphasis on working as one to create the best customer and workplace experience.

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

Roles and Responsibilities

• Conduct in-depth research on provided data and verify the accuracy and completeness of provided information.
• Cross-reference data with available documents, online portals, and search engines.
• Perform comprehensive checks before submitting cases to avoid errors or duplicates to ensure high-quality validation and adherence to verification standards.
• Follow internal and client-specific verification guidelines.
• Accurately submit verified information on the supplier portal and maintain proper documentation.
• Work across three backend processes one blend (calling + backend) process and adapt to different workflows as required.
• Be flexible to work in rotational shifts and support global clients across various time zones.
• Conduct research to verify country-specific information and comply with regulations.
• Handle inbound and outbound calls for verification purposes and communicate with stakeholders.
• Ensure accurate documentation and seamless integration of verification results into backend systems.
• Document all call findings accurately and ensure seamless backend integration.

Skills

• Good Communication skills
• Quick learner
• Open to working in rotational shifts

Qualifications

• Minimum HSC or equivalent qualification
• Minimum 3 year of working experience

The Accurate Way:

We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave.

Take ownership.

Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.

Be open.

Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.

Stay curious.

Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.

Work as one.

Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.

About Accurate Background:

Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.

Special Notice:

Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact humanresources@accurate.com.

• Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts.

• Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format.

• Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.