Customer Service Executive (Mandarin Speaking)

Our goals - Your path

• Serve as prime contact for order related activities for Sika customers.
• To process all incoming orders assigned & provide acknowledgement to customers.
• Managing open orders, stock allocation & providing regular updates to customers.
• To notify & provide order confirmation to customer for all orders which are ready to be delivered/collected.
• Daily support for the sales team by providing open order report.
• Inform sales representatives of current customer activity and order statuses as appropriate.
• Preparing & issuing all the required documents for customer orders to be released out i.e: Picking List, Proforma Invoice, credit/ debit note.
• Work in partnership with the credit department and plants to ensure orders are invoiced and processed in a timely manner.
• Proactively interact with Sales, Warehouse, Production, QC, Finance, HR and other relevant stakeholders/departments to ensure completion of assigned tasks & meeting the strategic direction of the business.
• Communicate proactively with customers on requirements, order status, open complaints, etc. to ensure customer satisfaction.
• Cross-train and provide backup for other customer service team associates as required

Your expertise - Our strength

• Fluent in Mandarin and English as this will support Chinese Market.
• Experience in SAP S/4HANA would be advantageous.
• Strong oral and written communication skills.
• Customer oriented mind set.
• Ability to work effectively in a fast paced, international, multicultural environment.
• Must possess strong organization skills and attention to detail with the ability to adapt to changing priorities.
• Ability to work well with others to accomplish common goals.
• Experience working with Microsoft applications i.e: Word, Excel & PowerPoint.