Customer Service Officer

Dinamic AS Group is seeking a motivated and detail-oriented Customer Service Officer to serve as a key point of contact between the company and its clients. This role is essential in ensuring a seamless customer experience through effective communication, problem resolution, and service coordination. The ideal candidate will demonstrate professionalism, adaptability, and a strong commitment to customer satisfaction. Responsibilities include handling inquiries, providing accurate information, resolving concerns, maintaining records, and coordinating with internal departments.

Must Have

• Handle customer inquiries via phone, email, and internal systems in a timely and professional manner
• Provide accurate information regarding services, processes, and policies
• Resolve customer concerns efficiently while maintaining a positive experience
• Maintain organized and up-to-date customer records
• Coordinate with internal departments to ensure prompt issue resolution
• Follow company procedures and service standards consistently

Perks & Benefits

• Competitive salary
• Growth and advancement opportunities within the company
• Professional development and skill-building support
• Supportive and collaborative work environment
• Stable full-time position with long-term career potential

Company Description

Dinamic AS Group is a forward-thinking organization committed to excellence, innovation, and meaningful communication. We specialize in creating impactful strategies that connect people, ideas, and businesses. Our culture values professionalism, collaboration, and continuous growth, offering team members the opportunity to build a solid and rewarding career in a dynamic environment.

Job Description

Dinamic As Group is seeking a motivated and detail-oriented Customer Service Officer to serve as a key point of contact between the company and its clients. This role is essential in ensuring a seamless customer experience through effective communication, problem resolution, and service coordination. The ideal candidate will demonstrate professionalism, adaptability, and a strong commitment to customer satisfaction.

Responsibilities

• Handle customer inquiries via phone, email, and internal systems in a timely and professional manner
• Provide accurate information regarding services, processes, and policies
• Resolve customer concerns efficiently while maintaining a positive experience
• Maintain organized and up-to-date customer records
• Coordinate with internal departments to ensure prompt issue resolution
• Follow company procedures and service standards consistently

Additional Information

• Competitive salary ($46,000 – $49,000 per year)
• Growth and advancement opportunities within the company
• Professional development and skill-building support
• Supportive and collaborative work environment
• Stable full-time position with long-term career potential