Customer Service Representative with French

The Advisor I, Customer Service position involves interfacing with customers via inbound/outbound calls or the Internet, providing support and resolving routine problems regarding client products or services. This role is part of a global technology and services leader, offering career growth, training, and development programs. Responsibilities include reviewing customer requests, managing multichannel interactions (90% email, 10% voice), developing software solution skills, and championing brand experiences.

Must Have

• Review customer requests and expectations and respond to them according to their needs and situations
• Manage multichannel interactions (90 % email, 10% voice)
• Develop your skills and learn how to use software solutions that improve people’s lives
• Champion better brand experiences for our customers and clients
• French language level C1 - native
• Proactive, self-motivated and solution-oriented
• Flexible to work on different shifts (Monday-Sunday)

Perks & Benefits

• Relocation package included for foreigners: 4 months free accommodation and integration bonus (300 euros) to cover the transportation fees
• Full-time (8h) / part-time (6h) indefinite contract
• Performance bonus
• The option to choose from a board range of flexible benefits through MY Benefit Platform
• Medical Subscription
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Technical Customer Service you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. There’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Service Representative on our team, you will:

• Review customer requests and expectations and respond to them according to their needs and situations
• Manage multichannel interactions (90 % email, 10% voice)
• Develop your skills and learn how to use software solutions that improve people’s lives
• Champion better brand experiences for our customers and clients

Your qualifications

• French language level C1 - native
• Proactive, self-motivated and solution-oriented
• Flexible to work on different shifts (Monday-Sunday)

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Relocation package included for foreigners: 4 months free accommodation and integration bonus (300 euros) to cover the transportation fees
• Full-time (8h) / part-time (6h) indefinite contract
• Performance bonus
• The option to choose from a board range of flexible benefits through MY Benefit Platform
• Medical Subscription
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call their “employer of choice.”

We are an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Romania’s law, only applicants who are legally authorized to work in Romania will be considered for this position.