German B2B Team Leader
Concentrix
Job Summary
The Team Leader, B2B Sales is responsible for guiding and supporting the sales team to ensure performance goals are met. This position manages day-to-day operations by providing expertise, facilitating communication, and promoting a positive team environment. Additionally, the Team Leader oversees service delivery and ensures adherence to organizational standards and expectations. Key responsibilities include leading team meetings, monitoring performance, coaching members, resolving escalated issues, collaborating with stakeholders, developing training, conducting evaluations, and maintaining records.
Must Have
- Lead team meetings to review performance metrics and set priorities.
- Monitor team performance and analyze sales data.
- Coach team members to enhance selling techniques and customer engagement.
- Resolve escalated customer issues promptly.
- Collaborate with stakeholders and product teams.
- Develop and implement training programs for new team members.
- Conduct quarterly performance evaluations.
- Maintain accurate records and report on progress.
- Bachelor's Degree in related field with 2-4 years of experience preferred.
- Proficient in Microsoft Office.
- Strong communication skills in German (C1) and English (B2).
Good to Have
- Sense of professionalism and ability to develop relationships.
- Strong attention to detail.
- Self-starter, sense of urgency, and works well under pressure.
- Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables.
Job Description
Job Title: German B2B Team Leader
The Team Leader, B2B Sales is responsible for guiding and supporting the sales team to ensure performance goals are met. This position manages day-to-day operations by providing expertise, facilitating communication, and promoting a positive team environment. Additionally, the Team Leader oversees service delivery and ensures adherence to organizational standards and expectations.
- Lead team meetings to review performance metrics and set priorities to ensure alignment and focus on goals
- Monitor team performance and analyze sales data on a regular basis to identify trends and areas for improvement
- Coach team members through scenarios and real-time feedback to enhance selling techniques and customer engagement
- Resolve escalated customer issues promptly to maintain client satisfaction and uphold company standards
- Collaborate with stakeholders and product teams to stay updated on offerings and to align sales strategies with business objectives
- Develop and implement training programs for new team members to ensure they are equipped with the necessary skills and knowledge
- Conduct quarterly performance evaluations for team members to provide constructive feedback and set development goals
- Maintain accurate records of team activities and report on progress to upper management regularly to ensure transparency and accountability
Candidate Profile:
- Bachelor's Degree in related field from a four-year college or university with 2 - 4 Years of Experience preferred.
- Sense of professionalism and ability to develop relationships.
- Strong attention to detail.
- Self-starter, sense of urgency, and works well under pressure.
- Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables.
- Proficient in Microsoft Office.
- Strong communication skills, both written and verbal in German (C1) and English (B2)